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- Tasks: Support customers with Penalty Charge Notices and manage written enquiries and appeals.
- Company: Local recruitment agency offering a hybrid work environment.
- Benefits: Flexible working hours, valuable experience in local authority operations.
- Why this job: Make a difference in your community while developing customer service skills.
- Qualifications: Customer-focused attitude and adaptability for evening and weekend work.
- Other info: 3-month contract with potential for future opportunities.
The predicted salary is between 500 - 1500 £ per month.
A local recruitment agency is seeking a Correspondence and Appeals Officer for a 3-month contract in Greater London. This hybrid role involves providing customer support concerning Penalty Charge Notices, handling written enquiries and appeals from the public.
The ideal candidate should be customer-focused and adaptable, as the role requires some work during evenings and weekends. If you are looking for an opportunity to support local authority operations, this position could be a great fit.
Parking Appeals & Correspondence Specialist (Hybrid) employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Appeals & Correspondence Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and appeals handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight any experience you have working evenings or weekends. This will demonstrate that you're ready to meet the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Parking Appeals & Correspondence Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Parking Appeals & Correspondence Specialist role. Highlight your customer support experience and adaptability, especially if you've worked evenings or weekends before.
Showcase Your Communication Skills: Since this role involves handling written enquiries and appeals, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect how you would handle correspondence.
Highlight Relevant Experience: If you've dealt with Penalty Charge Notices or similar situations, be sure to mention that! We want to see how your past experiences make you a great fit for supporting local authority operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of Penalty Charge Notices and the appeals process. Brush up on relevant legislation and local authority operations, as this will show your commitment and knowledge during the interview.
✨Customer Focus is Key
Since the role is customer-focused, prepare examples of how you've successfully handled customer enquiries or complaints in the past. Highlight your adaptability and problem-solving skills to demonstrate that you can thrive in a dynamic environment.
✨Be Ready for Flexibility
This position may require evening and weekend work, so be prepared to discuss your availability. Show that you're flexible and willing to go the extra mile to support the team and the public.
✨Practice Your Communication Skills
As you'll be handling written enquiries and appeals, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as approachable and professional.
