At a Glance
- Tasks: Assist customers with care services, providing information and support via phone and email.
- Company: Local Authority dedicated to improving community wellbeing.
- Benefits: Gain valuable experience, receive training, and work in a supportive environment.
- Other info: Full training provided; dynamic role with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for helping others and experience in customer service preferred.
The predicted salary is between 24000 - 28000 £ per year.
Aatom Recruitment is looking for a Customer Service Advisor for the Care & Wellbeing Hub on behalf of a Local Authority.
Contract Duration: 3 Months
Hours Per Week: 37
Shift patterns are Monday to Friday between the hours of 08:00 to 18:00.
About the role: The Customer Service Centre is the First Point of Contact for many of the Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, and Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Strength Based Conversation to enable a resident to remain independently at home, taking a contact to support a Child in Need, or simply renewing a library book; it can be hard, but rewarding work.
The Opportunity: We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Team. Using the strength-based approach to enable positive change in people's lives, you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding issue, or to access a service from Adult Care, the Council's Carer Service, and/or the Wellbeing Service. These calls can be complex, sensitive, and emotive, but from the training received, you will use your call control, professional curiosity, as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.
About you: You will be a passionate and customer-focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred, but not essential as full training will be provided. Excellent typing and sound IT skills are essential as you will be required to type and talk (Direct input) to ensure the contact is taken as efficiently as possible.
OR101298 - Customer Service Advisor Care & Wellbeing Hub employer: Aatom Recruitment
Aatom Recruitment offers a supportive and dynamic work environment for Customer Service Advisors in the Care & Wellbeing Hub, located in Lincoln. With a strong emphasis on employee development and training, staff are equipped to handle complex and sensitive situations while making a meaningful impact in the community. The company fosters a culture of collaboration and respect, ensuring that employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land OR101298 - Customer Service Advisor Care & Wellbeing Hub
✨Tip Number 1
Get to know the company! Research the Local Authority and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive calls, role-play scenarios with friends or family. This will help you feel more confident and prepared for those tricky conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our team and helps us keep track of your application better.
We think you need these skills to ace OR101298 - Customer Service Advisor Care & Wellbeing Hub
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience in customer care or social services, and show us how your skills align with the job description.
Showcase Your Communication Skills:Since this role involves dealing with sensitive and complex situations, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you effectively handled challenging conversations.
Be Personable and Passionate:We want to see your passion for helping others! Share your motivation for wanting to work in the Care & Wellbeing Hub and how you can contribute positively to the lives of residents.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aatom Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor in the Care & Wellbeing Hub. Familiarise yourself with the services offered by the council and think about how your skills can contribute to helping residents. This will show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle complex or sensitive situations. Think of examples from your past experiences where you've demonstrated excellent communication skills and empathy. Practising these scenarios will help you articulate your thought process during the interview.
✨Showcase Your IT Skills
Since you'll need to type and talk simultaneously, it's crucial to demonstrate your proficiency with IT during the interview. Be ready to discuss any relevant software you've used in previous roles and how you manage multitasking effectively. This will reassure them that you're capable of handling the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
