At a Glance
- Tasks: Support housing services by managing damp and disrepair cases while engaging with customers.
- Company: Join Charnwood Borough Council, a local authority committed to community welfare.
- Benefits: Flexible work pattern with 3 days in the office and 2 days remote.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by improving housing conditions.
- Qualifications: Experience in customer service and data management is essential.
Aatom Recruitment is looking for a Business Support Officer on behalf of a Local Authority.
Contract Duration: 6 Months
Hours Per Week: 37
Work Pattern: 3 days in the office, 2 days working from home.
Job Details:
- You should have experience in a customer focused role and be able to use various software packages to raise repairs orders for our housing stock, book appointments and process invoices.
- You should be confident working with minimal direction, balancing competing priorities and responding to situations quickly and be able to communicate comfortably with customers, colleagues and contractors by phone and email.
- You should be experienced in inputting data accurately and efficiently.
- As part of the role you will be expected to administer and progress damp, mould, and disrepair cases at Council owned accommodation to improve property conditions for tenants and defend disrepair claims successfully.
- Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Accountabilities:
- Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases.
- Work alongside colleagues and on-site technical officers and contractors undertaking surveys and delivering works, and the Council’s legal services section, to actively progress and resolve damp, mould, and disrepair issues.
- Support the delivery of initiatives to prevent damp, mould, and disrepair occurring at the Council’s housing stock.
- Support the effective management of contracts.
- Assemble and analyse data and produce management and performance information.
- Engage with customers, respond to queries and concerns, and support the management of complaints.
- The postholder will be required to undertake such other duties commensurate with the grade, and/or hours of work, as may be reasonably required.
- Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.
OR106298 - Business Support Officer in Loughborough employer: Aatom Recruitment
Aatom Recruitment, representing Charnwood Borough Council, is an excellent employer that values its employees through a supportive work culture and flexible working arrangements, including a blend of office and home-based work. With a strong focus on employee growth, the council offers opportunities to engage in meaningful projects that directly impact the community, particularly in improving housing conditions for tenants. Join us to be part of a dedicated team that prioritises customer service and collaboration while making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land OR106298 - Business Support Officer in Loughborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aatom Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aatom Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace OR106298 - Business Support Officer in Loughborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aatom Recruitment.
How to prepare for a job interview at Aatom Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aatom Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aatom Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
