Team Leader Care & Support team – housing in London

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Team Leader Care & Support team – housing on a 6 months contract with a possibility of further extension.

We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.

The role involves:

• Coaching and developing a team for exceptional customer service.
• Setting and achieving personal and business objectives.
• Driving performance improvement through effective coaching and 121s.
• Managing underperformance positively.
• Enhancing the team’s quality and output.
• Acting as an escalation point for residents.

Requirements:

• Experience in developing teams to exceed KPIs.
• Excellent coaching skills to foster a coaching culture.
• Adaptability, resilience, and role modeling for colleagues.
• Data-driven approach to service improvement and staff development.
• Experience in housing customer services.

If this sounds good to you, please apply for immediate contact or call Inesa directly.

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