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- Tasks: Manage and resolve complex housing complaints while maintaining high service standards.
- Company: Local Authority offering a supportive and impactful work environment.
- Benefits: 3-month contract with potential extension, competitive pay, and valuable experience.
- Other info: Opportunity for professional growth in a dynamic team.
- Why this job: Make a real difference in residents' lives by ensuring their voices are heard.
- Qualifications: Experience in local authority complaints handling and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension.
Role Overview
The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards.
Main Responsibilities
- Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice.
- Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards.
- Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports.
- Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilizing the complaints database.
- Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed.
- Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting client’s and Ombudsman requirements.
- Provide an overview of contract performance for complaints and enquiries, monitoring relevant information.
We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills - written and verbal. You will be preparing and sending written responses.
If this sounds good to you, please apply for immediate contact or call Inesa directly.
Senior Complaints Officer in London employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in local authorities or housing sectors. A quick chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common complaints scenarios. Think about how you would handle complex cases and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your communication skills! Practice articulating your thoughts clearly and concisely. Remember, as a Senior Complaints Officer, you'll need to convey information effectively to residents and stakeholders alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Complaints Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with complaints management. We want to see how your skills align with the role of Senior Complaints Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free from errors. We’re looking for someone who can draft responses like a pro, so let your writing shine!
Highlight Relevant Experience: If you’ve worked in a local authority or have experience dealing with complex complaints, make that front and centre in your application. We want to know how you’ve tackled similar challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get in touch with you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you’re familiar with the local authority's complaints process and any relevant legislation. Brush up on common housing issues and how they’re typically resolved. This will show that you’re not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your written and verbal skills. Bring examples of past correspondence or reports you've drafted, and be ready to discuss how you handle difficult conversations with residents or stakeholders.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific complaints or enquiries, especially those that are complex. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Highlight Your Teamwork Abilities
This role involves coordinating with various teams, so be prepared to talk about your experience working collaboratively. Share examples of how you’ve worked with others to resolve complaints or improve service delivery, as this will demonstrate your ability to fit into their team.