At a Glance
- Tasks: Provide top-notch customer support and handle appeals for Penalty Charge Notices.
- Company: Join a Local Authority with a commitment to community service.
- Benefits: Hybrid working, flexible hours, and potential for contract extension.
- Other info: Opportunity for evening and weekend work to enhance your skills.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Correspondence and Appeals Officer on a 3 months contract initially with a possibility of further extension. Hybrid working with 1 to 2 days per week in the offices. Driving License preferred but not essential.
Overall Purpose of Job
To provide effective and efficient customer support and service, within the Parking Service, with specific reference to the consideration of and response to written enquiries, representations, appeals or statutory declarations received from members of the public in relation to Penalty Charge Notices.
Job Context
The post holder reports to the Customer Relations Team Leader. The post holder has no management responsibility and no budget responsibility. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.
If this sounds good to you, please apply for immediate contact or call us directly.
Correspondence and Appeals Officer in London employer: Aatom Recruitment
Aatom Recruitment is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Building Control Surveyor in the vibrant locations of London, Berkshire, Kent, or Merseyside, you will benefit from flexible working hours and opportunities for career advancement within a dynamic local authority environment, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Correspondence and Appeals Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in local authorities or customer relations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and appeals processes. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your experience with written enquiries and customer interactions. This is key for a Correspondence and Appeals Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Correspondence and Appeals Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Correspondence and Appeals Officer. We want to see how you can provide effective customer support, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to addressing written enquiries and appeals. Avoid jargon and make sure your points are easy to understand.
Show Your Passion for Customer Service:Let us know why you’re excited about working in customer relations! Share any previous experiences that demonstrate your commitment to providing excellent service, especially in challenging situations. We love candidates who genuinely care about helping others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get in touch with you quickly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you understand the role of a Correspondence and Appeals Officer. Familiarise yourself with the Parking Service, Penalty Charge Notices, and how to handle customer enquiries effectively. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves responding to written enquiries and appeals, be ready to demonstrate your communication skills. Prepare examples of how you've handled similar situations in the past, focusing on clarity and empathy in your responses.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to customer service and appeals. Think about how you would approach difficult customers or complex cases, and be ready to articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the job is right for you.
