At a Glance
- Tasks: Be the first point of contact for emergency calls in a fast-paced environment.
- Company: Join a local authority dedicated to making a difference in people's lives.
- Benefits: Gain valuable experience while working flexible hours and developing your skills.
- Other info: Opportunity to learn and grow in a diverse role with varied responsibilities.
- Why this job: Make a real impact by helping those in need and supporting your community.
- Qualifications: Passion for customer service, strong communication skills, and good IT proficiency.
The predicted salary is between 22000 - 26000 £ per year.
Aatom Recruitment is looking for Customer Service Advisor Care & Wellbeing Hub on behalf of a Local Authority.
Job Title: Customer Service Advisor Care & Wellbeing Hub Contract Duration: 3 Months
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.
We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
The Opportunity
We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult's and Children's Social Care.
You will be dealing with calls from professionals (e. g.
Police and Health Services), and from Members of the Public.
The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately.
As well as Social Care calls, you will also take calls about District Council Services (e. g.
Council Housing Repairs) and other local services including Libraries and Heritage enquiries.
If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!
About you
To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills.
Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight.
Good IT skills with a competency in using Microsoft Office and Windows is also essential
Customer Service Advisor Care & Wellbeing Hub in Lincoln employer: Aatom Recruitment
Aatom Recruitment is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Building Control Surveyor in the vibrant locations of London, Berkshire, Kent, or Merseyside, you will benefit from flexible working hours and opportunities for career advancement within a dynamic local authority environment, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Care & Wellbeing Hub in Lincoln
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aatom Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aatom Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor Care & Wellbeing Hub in Lincoln
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aatom Recruitment.
How to prepare for a job interview at Aatom Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aatom Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aatom Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
