At a Glance
- Tasks: Diagnose housing repairs and manage customer service calls to enhance satisfaction.
- Company: Local authority recruitment firm focused on social housing improvements.
- Benefits: Initial 3-month contract with potential for extension and valuable experience.
- Other info: Exciting opportunity to make a real difference in community housing services.
- Why this job: Join a dynamic team tackling damp and mould issues in Greater London.
- Qualifications: Strong communication skills and contact centre experience required.
The predicted salary is between 36000 - 60000 £ per year.
A local authority recruitment firm is seeking a Housing Repairs Co-ordinator for an initial 3-month contract with potential for extension.
Key responsibilities include:
- Diagnosing housing repairs
- Managing customer service calls
- Ensuring compliance with policies
Strong communication skills and experience in a contact centre are essential. The role targets improvements in service delivery and satisfaction. This position offers an exciting opportunity to work within the damp and mould team in Greater London.
Housing Repairs Coordinator - Social Housing employer: Aatom Recruitment
Aatom Recruitment is an excellent employer, offering a supportive work culture that values collaboration and professional development. As a Building Control Surveyor in the vibrant locations of London, Berkshire, Kent, or Merseyside, you will benefit from flexible working hours and opportunities for career advancement within a dynamic local authority environment, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Repairs Coordinator - Social Housing
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in social housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing repairs and customer service best practices. We want you to shine when discussing how you can improve service delivery and satisfaction!
✨Tip Number 3
Showcase your communication skills during interviews. Practice answering common questions clearly and confidently, as this role relies heavily on effective communication with customers and team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team in making a difference in social housing.
We think you need these skills to ace Housing Repairs Coordinator - Social Housing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing repairs and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving service delivery in social housing. We love seeing genuine enthusiasm for the role!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with the damp and mould team!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of housing repairs and the specific challenges faced in social housing. Brush up on common issues like damp and mould, as well as relevant policies. This will show your potential employer that you're not just interested in the role, but that you’re genuinely knowledgeable about the field.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Think of examples from your past experience in a contact centre where you successfully managed customer service calls or resolved issues. This will help demonstrate your ability to handle similar situations in the new role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to housing repairs and customer service. Prepare by thinking through potential problems and your approach to resolving them. This will not only showcase your problem-solving skills but also your commitment to improving service delivery and customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics within the damp and mould team or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
