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For Companies At a Glance
- Tasks: Provide top-notch customer support and handle appeals for Penalty Charge Notices.
- Company: Join a Local Authority with a focus on community service and support.
- Benefits: Hybrid working, flexible hours, and potential for contract extension.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to work evenings and weekends for those seeking flexibility.
The predicted salary is between 24000 - 36000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Correspondence and Appeals Officer on a 3 months contract initially with a possibility of further extension. Hybrid working with 1 to 2 days per week in the offices. Driving License preferred but not essential.
Parking & Customer Relations Team
Overall Purpose of Job
To provide effective and efficient customer support and service, within the Parking Service, with specific reference to the consideration of and response to written enquiries, representations, appeals or statutory declarations received from members of the public in relation to Penalty Charge Notices.
Job Context
The post holder reports to the Customer Relations Team Leader. The post holder has no management responsibility and no budget responsibility. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.
If this sounds good to you, please apply for immediate contact or call us directly.
Correspondence and Appeals Officer employer: Aatom Recruitment
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Correspondence and Appeals Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in local authorities or customer relations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and appeals processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to discuss how you've handled difficult customer interactions in the past. This will demonstrate your ability to provide effective support in the Parking Service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Correspondence and Appeals Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills for the Correspondence and Appeals Officer role. We want to see how your background aligns with the job description, so don’t hold back!
Showcase Your Communication Skills: Since this role involves responding to written enquiries and appeals, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to handle customer correspondence effectively.
Highlight Your Customer Service Experience: We’re looking for someone who can provide excellent customer support. Be sure to include any previous roles where you’ve dealt with customer queries or complaints, as this will show us you’re up for the challenge!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get in touch with you about the next steps!
How to prepare for a job interview at Aatom Recruitment
✨Know Your Stuff
Make sure you understand the role of a Correspondence and Appeals Officer. Familiarise yourself with the Parking Service, Penalty Charge Notices, and how to handle customer enquiries effectively. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves responding to written enquiries and appeals, be ready to demonstrate your communication skills. Bring examples of how you've handled similar situations in the past, whether through written correspondence or face-to-face interactions.
✨Be Flexible and Adaptable
The job requires working evenings, weekends, and public holidays. Be prepared to discuss your availability and willingness to adapt to the needs of the service. Highlight any previous experience where you've had to be flexible in your work schedule.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team. This could include asking about the types of appeals you might encounter or how success is measured in the position. It shows you're engaged and thinking critically about how you can contribute.
