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- Tasks: Ensure smooth and secure delivery of AAT assessments while supporting learners and providers.
- Company: Join AAT, a leading organisation in finance qualifications with a supportive community.
- Benefits: Enjoy hybrid working, generous annual leave, and opportunities for flexible work arrangements.
- Other info: Be part of a dynamic team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact in the finance sector by enhancing assessment delivery and customer experience.
- Qualifications: Detail-oriented with strong communication skills and a customer-focused mindset.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.
Contractual hours: 35
Term: Fixed Term Contract (13 months)
Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.
Role Summary: We’re looking for a detail‑oriented, proactive and customer‑focused Assessment Delivery Officer to help ensure smooth, secure and effective delivery of AAT assessments. This is a great opportunity for someone who enjoys working with systems, processes and people, and who takes pride in getting the details right in a regulated environment.
You will play a key role in supporting AAT’s charitable purpose, helping to ensure our assessments are delivered efficiently, accurately and in line with regulatory requirements providing confidence and clarity for learners, members and training providers.
Major objectives:
- Ensure efficient, accurate and compliant delivery of AAT assessments, in line with regulatory and organisational requirements.
- Support the day‑to‑day administration of live and practice assessments, including marking, results processing and incident resolution.
- Act as a subject‑matter support point for assessment systems and delivery processes, providing advice to internal teams.
- Monitor assessment system performance and integrations to ensure a robust and reliable service for learners and providers.
- Investigate, manage and elevate assessment delivery issues, identifying trends and contributing to long‑term solutions.
- Support the testing, implementation and improvement of assessment systems, processes and new content.
- Contribute to projects and initiatives that enhance assessment delivery efficiency, quality and customer experience.
- Uphold AAT’s service standards, data protection requirements and charitable purpose in all aspects of the role.
What are we looking for?
- Strong attention to detail and a high level of accuracy when working with systems, data and processes.
- Excellent communication and interpersonal skills, with the ability to work confidently with internal and external stakeholders.
- Proven ability to manage time effectively, prioritise tasks and meet deadlines in a busy, operational environment.
- A customer‑focused mindset, with strong problem‑solving skills and a calm, methodical approach to issue resolution.
- Confidence working with IT systems and databases, ideally within an online or computer‑based assessment environment.
- Experience using Microsoft applications to support reporting and administrative processes.
- Commitment to confidentiality, quality and continuous improvement, with an interest in how technology supports assessment delivery.
Benefits:
- Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
- 25 days’ annual leave, increasing one day per year up to a maximum of 30 days.
Assessment Delivery Officer in London employer: AAT
Contact Detail:
AAT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Delivery Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work at AAT or similar organisations. A friendly chat can open doors and give you insights that might just help you land that Assessment Delivery Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to assessment delivery and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Showcase your attention to detail! During interviews, share specific examples of how you've ensured accuracy in past roles. This is crucial for the Assessment Delivery Officer position, so make sure we highlight this strength.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission at AAT.
We think you need these skills to ace Assessment Delivery Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Assessment Delivery Officer. We want to see how you can contribute to our mission at AAT!
Show Off Your Attention to Detail: Since this role requires a strong focus on accuracy, be sure to showcase examples from your past where you've demonstrated meticulous attention to detail. We love candidates who take pride in getting things right!
Communicate Clearly: Your written application is your first chance to impress us, so make it clear and concise. Use straightforward language and structure your thoughts logically to reflect your excellent communication skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AAT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of an Assessment Delivery Officer. Familiarise yourself with AAT's mission and how this position contributes to it. This will help you articulate why you're a great fit and show your genuine interest in the organisation.
✨Showcase Your Attention to Detail
Since the role requires strong attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's managing data or ensuring compliance, be ready to discuss how you ensure accuracy in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific scenarios where you've successfully resolved issues or improved processes, and be ready to share these stories during the interview.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, assessment systems, and how AAT measures success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.