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- Tasks: Support customers and partners with their enquiries across various channels.
- Company: AAT is the UK's leading body for vocational accountants, offering practical qualifications.
- Benefits: Enjoy hybrid working, 25-30 days annual leave, and a range of health and wellbeing perks.
- Why this job: Join a vibrant team focused on service excellence and personal growth.
- Qualifications: Strong communication skills and adaptability are essential; experience with CRM systems is a plus.
- Other info: This role offers a chance to undertake a qualification as part of an apprenticeship.
The predicted salary is between 28800 - 42000 £ per year.
We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.
Term: Permanent
Location: Hybrid working, with 1-2 days per week in our Canary Wharf office.
We are recruiting for two roles to join the Customer and Account Management service: Customer Support Advisor and Partner Support Advisor/Apprentice.
As a Customer Support Advisor, you will provide timely, accurate, and empathetic support to customers across multiple channels, resolving their enquiries in line with AAT policies and procedures. You will guide customers on our qualifications, products, and services, supporting them in making informed decisions. Your role includes maximizing lead conversions, meeting organizational targets, and enhancing the customer experience to foster long-term relationships and business growth.
As a Partner Support Advisor/Apprentice, you will be the primary contact for partners, offering support, guidance, and assistance to ensure successful collaboration. This role involves responding to enquiries, resolving issues via multiple channels, and promoting AAT products and services. You will undertake a qualification as part of this apprenticeship.
Major Objectives
- Respond professionally and courteously to all enquiries, providing clear and accurate information.
- Understand customer and partner needs, support outbound calls, and build positive, long-term relationships.
- Listen empathetically, explain policies clearly, and adapt communication styles accordingly.
- Interact across various channels, including phone, email, live chat, and social media.
- Maintain detailed records of interactions and resolutions in internal systems.
- Handle interactions with respect, including vulnerable individuals, and escalate safeguarding concerns when necessary.
- Gather feedback, stay updated on products/services, and collaborate to improve processes.
- Promote diversity and cultural awareness in handling enquiries.
What are we looking for?
- Industry-specific knowledge or experience.
- Strong communication skills.
- Adaptability, active listening, emotional intelligence, resilience.
- Critical thinking and problem-solving skills.
- Interpersonal and stakeholder engagement skills.
- Proficiency with CRM systems and digital tools.
- Time management, prioritization, multitasking, attention to detail.
- Teamwork experience.
Join our vibrant team and contribute to AAT’s service excellence. Please indicate your role preference in your application form.
Benefits
- Hybrid working and flexible options.
- 25 days’ annual leave, increasing to 30 days plus bank holidays.
- Pension scheme, life assurance, critical illness cover.
- Health cash plan.
- Enhanced maternity and parental leave contributions.
- Wellbeing initiatives.
- Cycle2Work scheme and more.
Closing Date: 27 May 2025 at 10:00 (may close earlier)
We are committed to diversity and inclusion, encouraging applications from diverse candidates and making decisions based on skills and experience. Interested? Upload your CV and apply online.
Customer and Partner Support Advisor employer: AAT
Contact Detail:
AAT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Partner Support Advisor
✨Tip Number 1
Familiarise yourself with AAT's qualifications and services. Understanding the products you’ll be supporting will not only help you answer queries more effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can help you become more comfortable with empathetic listening and clear explanations, which are crucial for this position.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully managed multiple tasks or adapted to changing situations in previous roles. This will highlight your resilience and problem-solving skills, which are key for a Customer and Partner Support Advisor.
✨Tip Number 4
Engage with AAT on social media and other platforms. This not only keeps you updated on their latest news and initiatives but also shows your enthusiasm for the organisation, which can set you apart from other candidates.
We think you need these skills to ace Customer and Partner Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer and Partner Support Advisor role. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer support or account management. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or built relationships in previous roles, showcasing your adaptability and emotional intelligence.
Highlight Relevant Skills: Make sure to emphasise your proficiency with CRM systems and digital tools, as well as your ability to manage time effectively and multitask. These skills are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at AAT
✨Showcase Your Communication Skills
As a Customer and Partner Support Advisor, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and empathetically. Use examples from past experiences where you successfully resolved customer issues or built relationships.
✨Understand AAT's Products and Services
Familiarise yourself with AAT's qualifications and services before the interview. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role and the organisation.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've tackled challenges or resolved conflicts. Highlight your critical thinking and adaptability, as these are essential traits for handling customer enquiries effectively.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with partners and colleagues, be ready to share examples of how you've successfully collaborated in a team setting. This will illustrate your interpersonal skills and ability to contribute to a positive work environment.
