At a Glance
- Tasks: Provide first line IT support and resolve common tech issues for users.
- Company: Join a supportive IT team focused on your growth and development.
- Benefits: Gain hands-on experience, training, and mentoring from senior staff.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: Some prior IT support experience and a willingness to learn.
The predicted salary is between 25000 - 30000 € per year.
The IT Support Assistant provides front line technical support to users across the organisation. The role focuses on resolving common IT issues, performing routine support tasks, and escalating more complex problems to senior staff. This position is suited to someone early in their IT career with some prior hands-on experience who is looking to develop within a structured IT team. This IT Support Assistant role will be provided structured development with the IT support team, training and mentoring from the senior IT staff, and allow exposure to security, infrastructure, and the wider IT operations.
Duties will include but are not limited to:
- First Line User Support
- Provide first line IT support via service desk, email, phone, and in person.
- Resolve common issues including password resets and account access, Microsoft 365 user issues (Outlook, Teams, OneDrive, SharePoint), and basic hardware and software troubleshooting.
- Log, update, and close support tickets accurately in line with procedures.
- Account & Device Support
- Assist with user joiners, movers, and leavers.
- Build, configure, and issue laptops and mobile devices.
- Install approved software and apply standard updates.
- Maintain basic IT asset records.
- Escalate incidents that cannot be resolved at Level 1.
- Work closely with senior IT support staff.
- Follow agreed escalation paths and IT processes.
- Documentation & Administration
- Follow IT policies, procedures, and security standards.
- Complete clear and accurate ticket notes.
- Assist in maintaining user guides and internal documentation.
- Security Awareness
- Always adhere to security best practices.
- Recognise and report potential security concerns (e.g. phishing).
- Support basic security tasks under supervision.
Person Specification
- Well organised and reliable.
- Approachable and patient with non-technical users.
- Able to prioritise tasks in a busy environment.
- Team-focused with a positive attitude.
- Professional and security-aware.
Qualifications and Experience
- Some prior experience in an IT support, service desk, or technical support role (commercial, education, placement, or apprenticeship).
- Basic knowledge of Windows 11 and Microsoft 365 applications.
- Good customer service and communication skills.
- Ability to follow procedures and work to defined processes.
- Willingness to learn and develop technical skills.
- Experience with a ticketing system.
- Basic exposure to Active Directory or Entra ID user administration.
- Entry-level IT qualification (or working towards one).
IT Support Assistant in Newark on Trent employer: Aarsleff Ground Engineering
As an IT Support Assistant, you will join a dynamic and supportive team dedicated to fostering your professional growth in the IT sector. Our company prioritises employee development through structured training and mentoring from experienced staff, ensuring you gain valuable exposure to various aspects of IT operations. Located in a collaborative environment, we promote a culture of teamwork and innovation, making it an excellent place for those looking to build a meaningful career in technology.
Contact Detail:
Aarsleff Ground Engineering Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Newark on Trent
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, whether it's through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Assistant role.
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support questions and practice your responses. We recommend doing mock interviews with friends or family to build your confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled IT issues in the past. We want to see your thought process and how you approach troubleshooting – it’s all about demonstrating your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace IT Support Assistant in Newark on Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant IT support experience you have. Use keywords from the job description, like 'first line support' and 'Microsoft 365', to show we’re looking for someone who fits the bill.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the IT Support Assistant role and how your skills align with what we need. Keep it friendly and professional!
Show Off Your Soft Skills:We love a team player! In your application, mention your communication skills and how you handle non-technical users. Being approachable and patient is key in this role, so let us know how you embody these traits.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aarsleff Ground Engineering
✨Know Your Basics
Make sure you brush up on your knowledge of Windows 11 and Microsoft 365 applications. Be ready to discuss common issues like password resets or troubleshooting basic hardware problems, as these are likely to come up during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to demonstrate your communication skills. Think of examples where you've helped non-technical users solve their IT issues, and highlight your patience and approachability.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing systems, make sure to mention it! If not, do a bit of research on how they work. Being able to log, update, and close support tickets accurately is crucial for this role.
✨Emphasise Your Willingness to Learn
This position is all about growth, so express your eagerness to develop your technical skills. Talk about any relevant courses you're taking or certifications you're pursuing, and show that you're keen to learn from senior staff.
