At a Glance
- Tasks: Manage inbound customer calls and provide top-notch advice and solutions.
- Company: Join a vibrant company with a positive and supportive culture.
- Benefits: Earn £30,000 plus bonuses, with excellent benefits and career growth.
- Other info: Enjoy regular training sessions and build lasting relationships with customers.
- Why this job: Be part of a team that values positivity, teamwork, and personal development.
- Qualifications: Sales or customer service experience is a plus; bring your confidence and curiosity.
The predicted salary is between 30000 - 30000 £ per year.
£30,000 + Bonus/Commission + Excellent Benefits. Based in Wetherby. A consultative inbound customer relationship role that does not involve any cold calling or prospecting. This company offers an incredible working culture. You will work alongside some amazing people. The culture promotes positivity, honesty, teamwork, incredible training, and career advancement.
To be considered for this role, your personality and outlook on life must match their culture. They want to see confidence and positivity, without ego. An inquisitive mind, a determination to succeed, but must be a team player. Sales or customer service experience is ideal.
The Role
- Managing inbound calls and enquiries from pre-sales and after-sales customers, providing industry-leading advice and offering the best products/solutions for their lifestyle or project.
- Acting as the first point of contact for any customer enquiries by telephone, email, or live chat to provide quotes and taking the opportunity to maximise sales through up-selling/cross-selling.
- Management of the sales pipeline to track and manage potential sales and ensure we are winning quotes by following up with the customer.
- Ensuring all daily admin is kept up to date, including contact us forms, eBay, Amazon, Klarna, and Livechat tickets.
- Building great relationships with our customers and developing trust in our products/brand, as well as with our internal teams to contribute towards our 'win together' culture.
- Assisting departments we work with closely, such as Purchasing, Operations, and Accounts, with queries and actioning feedback to ensure data and processes are up to date.
- Taking part in regular training sessions to keep your product knowledge up to date to be able to offer the best standard in our industry.
You don't need to be the finished article. But you do need to be credible, curious, and motivated by a sense of progression.
To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis at darren.dewrance@aaronwallis.co.uk.
Customer Service Representative in Wetherby employer: Aaron Wallis Sales Recruitment
This company is an exceptional employer, offering a vibrant working culture in Wetherby that prioritises positivity, teamwork, and personal growth. With competitive salaries, bonuses, and comprehensive benefits, employees are supported through extensive training and career advancement opportunities, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
Contact Details:
Aaron Wallis Sales Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Wetherby
✨Tip Number 1
Get to know the company culture before your interview. They’re all about positivity and teamwork, so think about how you can showcase your own positive attitude and collaborative spirit. We want to see that you fit right in!
✨Tip Number 2
Practice your communication skills! Since this role involves managing inbound calls and enquiries, being clear and confident in your responses is key. We suggest doing some mock calls with friends or family to get comfortable.
✨Tip Number 3
Show your curiosity! Prepare some questions about the products and services they offer. This will not only demonstrate your interest but also your inquisitive mind, which they value highly. We love seeing candidates who are eager to learn!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Wetherby
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your confidence and positivity. Share a bit about your outlook on life and how it aligns with our amazing culture.
Tailor Your CV:Don’t just send a generic CV. Highlight your customer service experience and any relevant skills that match the role. We love seeing how you can contribute to our 'win together' culture!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point about why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aaron Wallis Sales Recruitment
✨Show Your Positive Vibe
This role is all about positivity and teamwork, so make sure to showcase your upbeat personality during the interview. Smile, maintain eye contact, and express enthusiasm for the company culture. They want to see that you can bring a positive attitude to the team!
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to build relationships and trust with customers, as this is key in a consultative role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Inquisitive and Engaged
Show that you have an inquisitive mind by asking thoughtful questions about the company, its products, and the team dynamics. This not only demonstrates your interest but also aligns with their desire for candidates who are curious and eager to learn.
✨Highlight Your Team Player Attitude
Since they value teamwork, be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, reinforcing your commitment to their 'win together' culture.
