At a Glance
- Tasks: Manage inbound customer enquiries and provide top-notch advice on products.
- Company: Join a vibrant team in Wetherby with a fantastic working culture.
- Benefits: Earn £30,000 plus bonuses, with excellent benefits and career advancement.
- Other info: Enjoy regular training sessions to enhance your product knowledge and skills.
- Why this job: Be part of a positive team that values honesty, teamwork, and personal growth.
- Qualifications: Sales or customer service experience is a plus; bring your confidence and curiosity.
The predicted salary is between 30000 - 30000 £ per year.
£30,000 + Bonus/Commission + Excellent Benefits. Based in Wetherby. A consultative inbound customer relationship role that does not involve any cold calling or prospecting. This company offers an incredible working culture. You will work alongside some amazing people. The culture promotes positivity, honesty, teamwork, incredible training, and career advancement.
To be considered for this role, your personality and outlook on life must match their culture. They want to see confidence and positivity, without ego. An inquisitive mind, a determination to succeed, but must be a team player. Sales or customer service experience is ideal.
The Role:
- Managing inbound calls and enquiries from pre-sales and after-sales customers, providing industry-leading advice and offering the best products/solutions for their lifestyle or project.
- Acting as the first point of contact for any customer enquiries by telephone, email, or live chat to provide quotes and taking the opportunity to maximise sales through up-selling/cross-selling.
- Management of the sales pipeline to track and manage potential sales and ensure we are winning quotes by following up with the customer.
- Ensuring all daily admin is kept up to date, including contact us forms, eBay, Amazon, Klarna, and live chat tickets.
- Building great relationships with our customers and developing trust in our products/brand, as well as with our internal teams to contribute towards our 'win together' culture.
- Assisting departments we work with closely, such as Purchasing, Operations, and Accounts, with queries and actioning feedback to ensure data and processes are up to date.
- Taking part in regular training sessions to keep your product knowledge up to date to be able to offer the best standard in our industry.
You don't need to be the finished article, but you do need to be credible, curious, and motivated by a sense of progression.
To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis.
Customer Account Manager in Wetherby employer: Aaron Wallis Sales Recruitment
As a Customer Account Manager at our Wetherby location, you will thrive in an exceptional working culture that prioritises positivity, teamwork, and personal growth. With no cold calling involved, you can focus on building meaningful relationships with customers while benefiting from comprehensive training and career advancement opportunities. Join us to be part of a supportive team that values your unique contributions and encourages a proactive approach to success.
Contact Details:
Aaron Wallis Sales Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Wetherby
✨Tip Number 1
Get to know the company culture before your interview. They’re all about positivity and teamwork, so think about how you can showcase your own positive attitude and collaborative spirit. We want to see that you fit right in!
✨Tip Number 2
Practice your communication skills! Since this role involves managing inbound calls and enquiries, being clear and confident in your responses is key. We suggest doing some mock calls with friends or family to get comfortable.
✨Tip Number 3
Showcase your curiosity! Prepare some questions about the products and services they offer. This will not only demonstrate your interest but also your inquisitive mind, which is something they value highly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Account Manager in Wetherby
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your confidence and positivity. Don’t be afraid to let your personality shine through – it’s all about matching our incredible culture.
Tailor Your CV:When applying, customise your CV to highlight your sales or customer service experience. We’re looking for those who can manage inbound calls and build relationships, so make sure to showcase relevant skills and achievements.
Be Inquisitive:Demonstrate your curiosity in your application. We love candidates who are eager to learn and grow. Mention any experiences where you’ve taken the initiative to seek out knowledge or improve processes.
Apply Through Our Website:For a smoother process, we encourage you to apply through our website. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Aaron Wallis Sales Recruitment
✨Show Your Positive Vibe
This role is all about positivity and teamwork, so make sure to showcase your upbeat personality during the interview. Share examples of how you've contributed to a positive work environment in the past, and don't shy away from expressing your enthusiasm for the company culture.
✨Demonstrate Your Customer Focus
Since this position involves managing customer enquiries, be prepared to discuss your previous experience in sales or customer service. Highlight specific instances where you provided exceptional service or resolved customer issues effectively, showing that you understand the importance of building trust and relationships.
✨Be Inquisitive and Engaged
The company values an inquisitive mind, so come armed with questions about the role and the team. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals. Ask about training opportunities and how they support career advancement.
✨Prepare for Role-Playing Scenarios
Given the consultative nature of the role, you might encounter role-playing scenarios during the interview. Practice handling customer calls or enquiries, focusing on how you would provide solutions and upsell products. This will demonstrate your ability to think on your feet and your understanding of the sales process.
