At a Glance
- Tasks: Manage inbound customer enquiries and provide top-notch advice and solutions.
- Company: Join a vibrant company with a positive and supportive culture.
- Benefits: £30,000 salary plus bonuses, excellent benefits, and career advancement opportunities.
- Other info: Enjoy regular training sessions and build lasting relationships with customers.
- Why this job: Be part of a team that values positivity, teamwork, and personal growth.
- Qualifications: Sales or customer service experience is preferred; a positive attitude is essential.
The predicted salary is between 30000 - 30000 £ per year.
Customer Account Manager. £30,000 + Bonus/Commission + Excellent Benefits. Based in Wetherby.
A consultative inbound customer relationship role that does not involve any cold calling or prospecting. This company offers an incredible working culture. You will work alongside some amazing people. The culture promotes positivity, honesty, teamwork, incredible training, and career advancement.
To be considered for this role, your personality and outlook on life must match their culture. They want to see confidence and positivity, without ego. An inquisitive mind, a determination to succeed, but must be a team player. Sales or customer service experience is ideal.
The Role
- Managing inbound calls and enquiries from pre-sales and after-sales customers, providing industry-leading advice and offering the best products/solutions for their lifestyle or project.
- Acting as the first point of contact for any customer enquiries by telephone, email, or live chat to provide quotes and taking the opportunity to maximise sales through up-selling/cross-selling.
- Management of the sales pipeline to track and manage potential sales and ensure we are winning quotes by following up with the customer.
- Ensuring all daily admin is kept up to date, including contact us forms, eBay, Amazon, Klarna, and live chat tickets.
- Building great relationships with our customers and developing trust in our products/brand, as well as with our internal teams to contribute towards our 'win together' culture.
- Assisting departments we work with closely, such as Purchasing, Operations, and Accounts, with queries and actioning feedback to ensure data and processes are up to date.
- Taking part in regular training sessions to keep your product knowledge up to date to be able to offer the best standard in our industry.
You don't need to be the finished article. But you do need to be credible, curious, and motivated by a sense of progression.
To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis at darren.dewrance@aaronwallis.co.uk.
Account Manager in Wetherby employer: Aaron Wallis Sales Recruitment
This company is an exceptional employer, offering a vibrant working culture in Wetherby that prioritises positivity, teamwork, and personal growth. With no cold calling involved, employees can focus on building meaningful relationships with customers while benefiting from comprehensive training and career advancement opportunities. Join a team that values confidence, curiosity, and collaboration, making it a truly rewarding place to work.
Contact Details:
Aaron Wallis Sales Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Wetherby
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you align your personality with theirs, showing that you're a perfect fit!
✨Tip Number 2
Practice your communication skills! Since this role involves managing inbound calls and enquiries, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Showcase your teamwork spirit! During interviews, share examples of how you've collaborated with others in previous roles. This will highlight your ability to contribute to their 'win together' culture and demonstrate your positive outlook.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager in Wetherby
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your confidence and positivity. Don’t be afraid to let your personality shine through – it’s all about matching our incredible culture.
Tailor Your CV:When applying, customise your CV to highlight your sales or customer service experience. We’re looking for those who can manage inbound calls and build great relationships, so make sure to showcase relevant skills and achievements.
Be Inquisitive:Demonstrate your curiosity in your application. We love candidates who are eager to learn and grow. Mention any experiences where you’ve taken the initiative to seek out knowledge or improve processes.
Apply Through Our Website:For a smoother process, we encourage you to apply through our website. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Aaron Wallis Sales Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company's culture. They value positivity, teamwork, and honesty, so think about how you can demonstrate these traits in your responses. Share examples from your past experiences that highlight your ability to work well in a team and maintain a positive outlook.
✨Showcase Your Customer Service Skills
Since this role involves managing inbound customer enquiries, be prepared to discuss your previous customer service or sales experience. Think of specific situations where you successfully resolved a customer's issue or provided exceptional service. This will show that you understand the importance of building relationships and trust with customers.
✨Prepare for Role-Specific Questions
Anticipate questions related to managing sales pipelines and handling customer queries. You might be asked how you would approach upselling or cross-selling. Practise your answers to these questions, focusing on how you can provide tailored solutions to meet customer needs while maximising sales opportunities.
✨Demonstrate Your Inquisitive Mindset
The company is looking for candidates who are curious and eager to learn. During the interview, ask insightful questions about the role, the team, and the products. This not only shows your interest but also reflects your determination to succeed and grow within the company.
