At a Glance
- Tasks: Manage inbound customer enquiries and provide top-notch advice and solutions.
- Company: Join a vibrant company with a fantastic culture and supportive team.
- Benefits: £30,000 salary plus bonuses, excellent benefits, and career advancement opportunities.
- Other info: Enjoy regular training sessions to enhance your product knowledge and skills.
- Why this job: Be part of a positive team that values honesty, teamwork, and personal growth.
- Qualifications: Sales or customer service experience is preferred; bring your confidence and curiosity.
The predicted salary is between 30000 - 30000 £ per year.
£30,000 + Bonus/Commission + Excellent Benefits. Based in Wetherby. A consultative inbound customer relationship role that does not involve any cold calling or prospecting. This company offers an incredible working culture. You will work alongside some amazing people. The culture promotes positivity, honesty, teamwork, incredible training, and career advancement.
To be considered for this role, your personality and outlook on life must match their culture. They want to see confidence and positivity, without ego. An inquisitive mind, a determination to succeed, but must be a team player. Sales or customer service experience is ideal.
The Role:
- Managing inbound calls and enquiries from pre-sales and after-sales customers, providing industry-leading advice and offering the best products/solutions for their lifestyle or project.
- Acting as the first point of contact for any customer enquiries by telephone, email, or live chat to provide quotes and taking the opportunity to maximise sales through up-selling/cross-selling.
- Management of the sales pipeline to track and manage potential sales and ensure we are winning quotes by following up with the customer.
- Ensuring all daily admin is kept up to date, including contact us forms, eBay, Amazon, Klarna, and live chat tickets.
- Build great relationships with our customers and develop trust in our products/brand, as well as with our internal teams to contribute towards our ‘win together’ culture.
- Assisting departments we work with closely, such as Purchasing, Operations, and Accounts, with queries and actioning feedback to ensure data and processes are up to date.
- Taking part in regular training sessions to keep your product knowledge up to date to be able to offer the best standard in our industry.
You don't need to be the finished article. But you do need to be credible, curious, and motivated by a sense of progression.
To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis.
Customer Service Representative in Leeds employer: Aaron Wallis Sales Recruitment
This company is an exceptional employer, offering a vibrant working culture in Wetherby that prioritises positivity, teamwork, and personal growth. With a focus on comprehensive training and career advancement, employees are encouraged to thrive in a supportive environment where their contributions are valued. The absence of cold calling allows for a more consultative approach to customer service, making it a rewarding role for those who are confident, inquisitive, and eager to succeed alongside a fantastic team.
Contact Details:
Aaron Wallis Sales Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Leeds
✨Tip Number 1
Get to know the company culture before your interview. They’re all about positivity and teamwork, so think about how you can showcase your own positive attitude and collaborative spirit. We want to see that you fit right in!
✨Tip Number 2
Practice your communication skills! Since this role involves managing inbound calls and enquiries, being clear and confident in your responses is key. We suggest doing some mock calls with friends or family to get comfortable.
✨Tip Number 3
Show your inquisitive side during the interview. Ask questions about the products and services they offer. This not only demonstrates your interest but also aligns with their desire for a curious mind. We love seeing candidates who are eager to learn!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Leeds
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your confidence and positivity. Don’t be afraid to let your personality shine through – it’s all about matching our incredible culture.
Tailor Your CV:When applying, customise your CV to highlight your customer service experience and any relevant skills. We love seeing how your background aligns with our role, so make it easy for us to see why you’d be a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a strong candidate for the Customer Service Representative role.
Apply Through Our Website:For the best chance of success, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this fantastic opportunity with us!
How to prepare for a job interview at Aaron Wallis Sales Recruitment
✨Show Your Positive Vibe
This company is all about positivity and teamwork, so make sure to bring that energy to your interview. Smile, maintain eye contact, and express enthusiasm for the role. They want to see that you can fit into their incredible culture!
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to build relationships and trust with customers, as this is key in a consultative role.
✨Be Inquisitive and Engaged
Show that you have an inquisitive mind by asking thoughtful questions about the company and the role. This demonstrates your determination to succeed and your genuine interest in contributing to their team.
✨Highlight Your Team Player Attitude
Since they value teamwork, be ready to discuss how you've collaborated with others in previous roles. Share stories that showcase your ability to work well with different departments and contribute to a 'win together' culture.
