Field Collections Officer

Field Collections Officer

Leeds Full-Time 29000 - 35000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with clients to resolve debts and build strong relationships.
  • Company: Join a global Energy company known for exceptional training and career growth.
  • Benefits: Enjoy a competitive salary, car allowance, bonuses, and generous benefits from Day One.
  • Why this job: Perfect for skilled negotiators who thrive on empathy and problem-solving in a dynamic environment.
  • Qualifications: Requires 2+ years in field-based collections and excellent communication skills.
  • Other info: Must have a valid driver's license and reliable vehicle; rigorous background checks apply.

The predicted salary is between 29000 - 35000 £ per year.

Job Description

Field Collections Officer – Debt Collector\\n\\n£29,000 basic + £5,000 Car Allowance + OTE £50,000 + Exceptional benefits package including private health, above average pension and generous holidays from Day One.\\n\\nRemote-based role. The roles require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection.\\n\\nThese Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities.\\n\\nAre you an experienced negotiator? Someone with excellent listening skills and natural empathy.\\n\\nAs a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships.\\n\\nAs a Field Based Cash Collections Officer, You'll be responsible for:\\n\\n· Visiting client premises to discuss and resolve outstanding debts.\\n\\n· Making collection calls, negotiating payment plans, and executing warrants when necessary.\\n\\n· Collecting essential customer data, including meter reads and vulnerability assessments.\\n\\n· Developing strong relationships with clients and colleagues.\\n\\nTo be successful in this Field Based Cash Collections role, you will need:\\n\\n· At least 2 years of experience in a similar field-based collections role.\\n\\n· Must have worked in payment collections\\n\\n· Excellent communication and interpersonal skills.\\n\\n· This role requires delicate negotiation and problem-solving skills; it is a subtle collection approach, arranging payment plans, etc.\\n\\n· A valid driver's license and access to a reliable vehicle.\\n\\n· As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check.\\n\\nJust to be clear, this is NOT a remote-based Credit Control role.

PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE.\\n\\nThis vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our and

Field Collections Officer employer: Aaron Wallis Sales Recruitment

Join a leading global Energy company as a Field Collections Officer, where you will benefit from a competitive salary of £29,000 plus a £5,000 car allowance and an attractive bonus structure. Our exceptional benefits package includes private health insurance, an above-average pension plan, and generous holiday allowances from Day One, all within a supportive work culture that prioritizes employee growth and development through comprehensive training programs.
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Contact Detail:

Aaron Wallis Sales Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Collections Officer

✨Tip Number 1

Make sure to highlight your previous experience in field-based debt collection during any conversations or interviews. Share specific examples of how you've successfully negotiated payment plans or resolved outstanding debts, as this will demonstrate your expertise in the role.

✨Tip Number 2

Since this role requires excellent communication and interpersonal skills, practice active listening techniques. During your interactions, show that you can empathize with clients' situations, which is crucial for building strong relationships and facilitating successful negotiations.

✨Tip Number 3

Familiarize yourself with the energy sector and any specific regulations that may apply to debt collection within this industry. This knowledge will not only help you in discussions but also show your commitment and understanding of the company's operations.

✨Tip Number 4

Prepare for the rigorous candidate checking process by ensuring your documentation is in order. Be ready to discuss your credit history and any relevant background checks, as transparency will be key in establishing trust with the employer.

We think you need these skills to ace Field Collections Officer

Field-Based Debt Collection Experience
Credit Control Knowledge
Cash Collection Skills
Negotiation Skills
Excellent Listening Skills
Empathy
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Relationship Building
Data Collection Skills
Meter Reading Knowledge
Vulnerability Assessment Skills
Valid Driver's License
Access to a Reliable Vehicle

Some tips for your application 🫡

Highlight Relevant Experience: Make sure to emphasize your previous experience in field-based debt collection or cash collection. Use specific examples that showcase your negotiation skills and ability to maintain client relationships.

Showcase Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, provide examples of how you've successfully communicated with clients in the past, especially in delicate situations.

Detail Your Problem-Solving Abilities: Discuss instances where you had to solve problems or negotiate payment plans. This will demonstrate your ability to handle the subtle approach required in this position.

Include Necessary Certifications: If you have any relevant certifications or training related to debt collection or financial regulations, be sure to include them in your application. This can strengthen your candidacy.

How to prepare for a job interview at Aaron Wallis Sales Recruitment

✨Showcase Your Negotiation Skills

As a Field Collections Officer, negotiation is key. Prepare examples from your past experiences where you successfully negotiated payment plans or resolved outstanding debts. This will demonstrate your ability to handle delicate situations effectively.

✨Emphasize Your Empathy and Listening Skills

Highlight your excellent listening skills and natural empathy during the interview. Share instances where these traits helped you build strong relationships with clients, as this role requires a subtle approach to collections.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving abilities in real-life situations. Practice how you would handle various collection scenarios, focusing on maintaining client relationships while achieving collection goals.

✨Understand the Company and Its Values

Research the global energy company and understand its values and mission. Being knowledgeable about the company will help you align your answers with their expectations and show your genuine interest in the role.

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