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- Tasks: Engage with clients face-to-face to resolve outstanding debts and build relationships.
- Company: Join a global Energy company known for exceptional training and career growth.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and an exceptional benefits package.
- Why this job: This role offers a chance to develop negotiation skills while making a real impact on client relationships.
- Qualifications: You need at least 2 years in a client-facing role, preferably in payment collections.
- Other info: This position is remote-based, allowing flexibility in your work environment.
Field Collections Officer. Remote based. Liverpool and North Wales. £29,000 basic + Car Allowance + Bonus + Exceptional benefits package. A global Energy company that will offer exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. You'll be responsible for: Face-to-face client engagement: Visiting client premises to discuss and resolve outstanding debts. Debt recovery: Making collection calls, negotiating payment plans, and executing warrants when necessary. Data gathering: Collecting essential customer data, including meter reads and vulnerability assessments. Relationship building: Developing strong relationships with clients and colleagues.To be successful in this role, you will need: At least 2 years of experience in a similar client-facing role. Ideally, having worked in payment collections Strong negotiation and problem-solving skills. Excellent communication and interpersonal skills.This vacancy is being advertised by Aaron Wallis Recruitment and Training Limited operating as an Employment Agency, registered in England No. (phone number removed). View our and
Field Collections Agent - Remote/Home Based employer: Aaron Wallis Sales Recruitment
Contact Detail:
Aaron Wallis Sales Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent - Remote/Home Based
✨Tip Number 1
Familiarize yourself with the energy sector and its specific challenges. Understanding the nuances of energy billing and customer concerns will give you an edge during interviews.
✨Tip Number 2
Highlight your negotiation skills through real-life examples. Prepare to discuss situations where you've successfully resolved conflicts or collected debts, showcasing your ability to empathize and communicate effectively.
✨Tip Number 3
Network with professionals in the field of debt collection and energy services. Engaging with others in the industry can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good fit for their team.
We think you need these skills to ace Field Collections Agent - Remote/Home Based
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Collections Agent position. Highlight key responsibilities and required skills, such as negotiation and communication abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in client-facing roles, particularly in payment collections. Provide specific examples of how you've successfully negotiated payment plans or resolved outstanding debts.
Showcase Soft Skills: Since the role requires excellent listening skills and empathy, include examples in your application that demonstrate these qualities. Mention situations where you built strong relationships with clients or colleagues.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Mention why you're interested in working for a global energy company and how you can contribute to their client relationship goals.
How to prepare for a job interview at Aaron Wallis Sales Recruitment
✨Showcase Your Negotiation Skills
Since the role requires strong negotiation abilities, prepare examples from your past experiences where you successfully negotiated payment plans or resolved conflicts. This will demonstrate your capability to handle similar situations in the new role.
✨Emphasize Empathy and Listening Skills
Highlight your excellent listening skills and natural empathy during the interview. Share instances where these traits helped you build relationships with clients or resolve issues effectively.
✨Prepare for Client Engagement Scenarios
Anticipate questions related to face-to-face client engagement. Be ready to discuss how you approach client visits, manage difficult conversations, and ensure a positive outcome for both parties.
✨Demonstrate Data Gathering Experience
Since data gathering is a key responsibility, be prepared to talk about your experience collecting customer data, conducting assessments, and how you ensure accuracy and compliance in your work.
