Service Desk Administrator

Get AI-powered advice on this job and more exclusive features. The Service Desk Administrator provides critical first-line support to ensure the smooth operation of service delivery at Aaron Access. This role is responsible for managing the shared inbox, triaging incoming customer requests, maintaining worksheet integrity, supporting invoicing processes, and coordinating administrative workflows across the operations and finance teams. The postholder plays a key role in keeping operations responsive and accurate by ensuring queries are resolved quickly, tasks are tagged for appropriate teams, and documentation flows smoothly. Key Responsibilities Inbox & Communication Management Monitor and manage the shared service desk inbox. Respond to routine customer queries with clarity and professionalism. Escalate or tag complex scheduling or technical queries to relevant team members. Worksheet Control & Quality Assurance Review and process engineer worksheets with attention to accuracy. Identify and flag discrepancies to supervisors or engineers for resolution. Ensure completed worksheets meet internal quality standards prior to invoicing. Coordinate with supervisors to ensure timely resolution of outstanding worksheet queries. Maintain communication logs to ensure accountability and clear audit trails. Commercial Administration Chase clients for PO uplifts or amendments as required. Assist in basic invoicing activities, including preparation and issue of standard invoices. Provide engineers with job packs, documentation and updates on access requirements. Track and administer plant and equipment off-hire processes. Ensure updates are logged accurately and charges are managed correctly. KPIs Measurable outcomes you will need to focus on include: Zero-chase management of the inbox. Accuracy of worksheet processing and documentation uploads. Timely resolution of PO uplift and worksheet queries. Support to the invoicing team in meeting monthly billing deadlines. Effective control of plant off-hire activities. Skills to demonstrate Experience in an administrative or service desk role. High level of accuracy and attention to detail. Proactive approach to communication and task ownership. Strong organisational and time management skills. Confident using Microsoft Office (Excel, Outlook) and job tracking systems. Clear written and verbal communication skills. Familiarity with engineering or field service environments. Basic understanding of commercial processes (POs, invoicing, off-hire). Familiarity with client portals Experience working with job management software or scheduling tools. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Industries Facilities Services Referrals increase your chances of interviewing at Aaron Access by 2x Sign in to set job alerts for “Service Desk Administrator” roles. Manchester, England, United Kingdom 1 day ago Ashton-Under-Lyne, England, United Kingdom 1 month ago Warrington, England, United Kingdom 3 days ago Macclesfield, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 days ago Manchester, England, United Kingdom 4 days ago Cheadle, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 week ago Warrington, England, United Kingdom 10 hours ago Greater Manchester, England, United Kingdom 3 days ago Stockport, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 week ago Stockport, England, United Kingdom 1 week ago Clinical IT Support Specialist, Cardiac Services UK Manchester, England, United Kingdom 1 week ago Huddersfield, England, United Kingdom 1 week ago Sowerby Bridge, England, United Kingdom 2 months ago Warrington, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr