At a Glance
- Tasks: Support clients by resolving software issues and enhancing platform performance.
- Company: Join Aareon, a leading SaaS provider revolutionising the real estate industry.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working environment with a focus on diversity and continuous learning.
- Why this job: Be part of a dynamic team making a real impact in the digital future of real estate.
- Qualifications: Experience in software support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties, bringing the industry closer together. The company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course, and learning is perceived as an opportunity. Become part of our international team! We are looking forward to meeting YOU!
Salary Range: £40,000 per year
Work Location: Hybrid - Manchester/London/Milton Keynes
Hours per week: 37.5
Contract type: Permanent
The Role
A Support Analyst is required to join the Support team, with primary responsibility for the ActiveH and Versaa products within the Aareon product set. The role focuses on the triage, contact and resolution of day-to-day platform software issues, ensuring timely, accurate and high-quality outcomes for clients. You will work closely with existing Support Analysts and wider teams to maintain service standards, communicate effectively with clients and internal stakeholders, and contribute to the continuous improvement of the ActiveH and Versaa platforms. This is a hybrid role combining remote working with regular on-site attendance.
Key Responsibilities
- Triage, prioritisation and resolution of day-to-day support tickets and platform software issues for the ActiveH and Versaa product suites
- Client-facing support activity, including direct contact with customers to investigate, diagnose and resolve issues in a timely manner
- Configuration and outcome management of support requests for ActiveH, Versaa and related Aareon products
- Maintaining product documentation, knowledge base articles and standard delivery collateral
- Assisting other Support team members with issues requiring deeper product or technical knowledge
- Close working with Product and Development teams to feed back on issues, assist with root-cause analysis and inform future product releases and roadmap updates
Requirements
Essential
- Relevant experience in software support for SQL-based applications from a back-end perspective
- Knowledge of Azure or Microsoft Server hosting environments
- Ability to investigate, diagnose and resolve platform software issues, determining customer requirements and delivering clear outcomes
- Strong communication skills for effective client-facing support and internal collaboration
- Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines
- Must be a UK resident / UK passport holder
Desirable
- Background in social housing, healthcare or local government
- Finance knowledge around rents, tenancy or related housing finance processes
- Experience of writing or working with SQL queries
- Database administration or similar
- Knowledge of networking, server infrastructure and associated security management
- Experience of working in an agile environment
Location & Eligibility
Hybrid role: remote working combined with regular on-site attendance. Applicants must be able to commute to an Aareon office for on-site days (no relocation package is available). Applicants must be UK residents / UK passport holders.
Support Analyst employer: Aareon
Aareon is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity and flexibility are celebrated. With a strong commitment to employee growth, Aareon offers ample opportunities for career progression within its innovative and supportive international team. Located in London, the hybrid work model allows for a balanced approach to work-life integration, making it an ideal place for ambitious individuals looking to thrive in the fast-paced SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Aareon or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Aareon.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Aareon.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Aareon that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Aareon.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Aareon and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Aareon
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Aareon uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
