At a Glance
- Tasks: Provide top-notch technical support and enhance customer experiences with innovative software solutions.
- Company: Join Aareon, a leading SaaS provider revolutionising the real estate industry.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Great opportunity for recent graduates to kickstart their careers in tech.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Passionate about customer engagement and eager to learn in a fast-paced environment.
The predicted salary is between 30000 - 35000 £ per year.
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Salary Range: £30,000 - £35,000 per year
Work Location: Hybrid - London
Hours per week: 35
Contract type: Permanent
Role
As a Technical Support Executive, you will help to ensure our growing customer base has an incredible experience using Fixflo. As a technical role, you will be responsible for the troubleshooting of client issues, improving support processes and building relationships with all of our customers - from SMBs to Enterprise. We have a complex product and a large customer base so if you are looking for a rewarding and challenging role, you are reading the right job description!
As well as the reactive side to the role, you will also be expected to be proactive in nature. This includes identifying client problems before they are aware of them, being the voice of the customer on internal meetings, and updating customer-facing resources.
You will also:
- Become a product & industry expert and most importantly understand the value and ROI that Fixflo offers our customers
- Act as the first point of call for all inbound phone queries in a B2B technical support environment
- Raise and track bugs, keeping the client in the loop on progress and updating them once fixed
- Help respond to customer and contractor feedback enquiries
- Get involved in the future of Fixflo products, and have the ability to express your opinion on development work taking place
- Become a support owner for some of our integrations, working closely with the Product team on updates/iterations, and ensuring customer-facing knowledge is up to date
- Be hands-on to maintain and optimise both our internal and client-facing knowledge bases.
- Be creative in the support you offer, and share any ideas you have to improve the way in which we offer support and training to our clients
Qualifications & experience
This role will be a great fit if:
- You’re a passionate people person, and like engaging with customers
- You’re driven and self-motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding and empathising with customers
- You are a team player who works and engages with others to achieve results
- You are a creative problem solver and can work with initiative, offering new ideas/solutions to improve things
- You want to work with software and innovative technologies
- You are comfortable supporting clients over the phone, email or online meetings
- You have excellent verbal and written skills
- You are a recent graduate looking for opportunities in a growing business
Nice to have (or excited to learn)
- Interest in tech/SaaS/Proptech
- Tech savvy and willing to learn new tools
- If you have had past experience in any kind of customer support/service role - amazing! If not, come and learn from us!
Technical Support Specialist in Manchester employer: Aareon
Aareon is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity and flexibility are celebrated. With a strong commitment to employee growth, Aareon offers ample opportunities for career progression within its innovative and supportive international team. Located in London, the hybrid work model allows for a balanced approach to work-life integration, making it an ideal place for ambitious individuals looking to thrive in the fast-paced SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aareon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aareon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aareon:Your cover letter is your chance to shine! Tell us why you want to work at Aareon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aareon!
How to prepare for a job interview at Aareon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
