At a Glance
- Tasks: Manage relationships with social housing clients and drive product engagement.
- Company: Join Aareon, a leading SaaS provider in the real estate industry.
- Benefits: Remote work, competitive salary up to £40,000, and a supportive team culture.
- Other info: Dynamic remote role with opportunities for professional development and collaboration.
- Why this job: Make a real impact in the social housing sector while growing your career.
- Qualifications: Strong relationship-building skills and experience with customer success software.
The predicted salary is between 45000 - 50000 £ per year.
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
We are looking forward to meeting YOU!
Salary Range: Up to £40,000 depending on experience
Work Location: Remote - Scotland central
Hours per week: 37.5
Contract type: Permanent
Welcome to Aareon UK, part of Aareon, the leading provider of ERP software for the European property industry. Our platform supports social housing providers across the UK with the tools they need to manage repairs, assets, tenancies and compliance, helping them deliver better services to residents and run more efficient operations.
The Role
As the Customer Success Manager for Aareon UK, you will be deeply integrated within our wider Customer Success team and rely on a data-driven, high-touch approach to customer success and expansion. You will manage a book of business and be the main point of contact for a portfolio of social housing customers. This role will be remote based in Central Scotland, supporting customers and clients in the Central Belt area.
Key Responsibilities
- Manage relationships with key decision makers and system users, understanding and monitoring their success criteria throughout the customer journey.
- Help clients improve product adoption and engagement with Aareon UK to maximise value and ensure retention.
- Use data analysis and fact-finding to identify upsell and cross-sell opportunities within your portfolio.
- Work with Account Managers to develop and execute account plans that grow Aareon UK's offering within this portfolio.
- Act as a key conduit for the rest of the business, signposting clients to Professional Services, Onboarding and Support teams when required.
- Maintain accurate client records and CRM data.
- Represent the voice of the customer internally, feeding back on trends, risks and opportunities across your book of business.
Essential skills and experience:
- You're someone clients instantly warm to, with an ability to quickly establish rapport, trust and collaborative relationships.
- You are a true team player with experience of working and collaborating with multiple internal stakeholders.
- You have proven consultative skills and can demonstrate Aareon UK's suite of products and services in an engaging, proactive and value-led way to grow existing clients outside of the contract renewal process.
- You think commercially but remain a customer-focused, solution-driven customer champion.
- You are tech savvy with a willingness to learn and get to grips with the Aareon UK system.
- Experience of, or genuine interest in, the social housing sector is an advantage.
- You are proficient with customer success and CRM software (e.g. Salesforce, Planhat).
- A willingness to travel to meet customers on site regularly, as well as to one of our offices in Manchester and London from time to time, is a necessity.
Customer Success Manager in Manchester employer: Aareon
Aareon is an exceptional employer that fosters a dynamic work culture in the heart of London, offering a hybrid working model that promotes flexibility and work-life balance. With a strong commitment to employee growth, Aareon provides ample opportunities for professional development and career advancement, making it an ideal place for those passionate about data analysis and process improvement in the thriving SaaS sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aareon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aareon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aareon:Your cover letter is your chance to shine! Tell us why you want to work at Aareon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aareon!
How to prepare for a job interview at Aareon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
