At a Glance
- Tasks: Engage with SMB customers to grow accounts and enhance product adoption.
- Company: Join Aareon, a leading SaaS provider revolutionising the real estate industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to positive change and sustainable living.
- Why this job: Make a real impact by helping clients maximise their use of innovative software solutions.
- Qualifications: Strong communication skills and experience in consultative selling.
The predicted salary is between 35000 - 37500 € per year.
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team!
Salary Range: £35,000 - £37,500 per year (£55,000 - £57,500 OTE)
Work Location: London - Hybrid (working from our London office twice a week)
Hours per week: 35
Contract type: Permanent
The Role: As the SMB Account Manager at Fixflo, you will be deeply integrated within our Account Management team and heavily reliant on a process and data-driven approach to revenue expansion. You will work with a book of business made up of 1,500+ SMB customers. This cohort has a lot of untapped potential, as some customers haven’t been reviewed for several years.
- Develop and proactively grow our offering within this portfolio via cross-selling and upselling the Fixflo suite of products.
- Work proactively and negotiate reactively with the customers to reduce churn and downsells, understanding their challenges and finding solutions with the help of our customer training academy or the Customer Success team.
This is an exciting opportunity for a tenacious and go-getting individual. You will have the scope to find new opportunities by engaging customers to improve product adoption and engagement to realise maximum value. You will project manage upsells/new-product sales, including our contractor marketplace, using your best consultative sales skills to ensure we resolve our customers’ pain points while contributing to our commercial success. You will work within the Customer Success team, which includes Account Managers, Customer Success Managers, Customer Onboarding team and Support Executives. You will report directly to Fixflo’s Account Director.
Essential skills and experience:
- You're someone clients instantly warm to, with an ability to quickly establish rapport, trust and collaborative relationships.
- You have proven consultative selling skills and can demonstrate Fixflo's suite of products and services in an engaging, proactive and value-led way to grow existing SMB clients outside of the contract renewal process.
- You have the determination to work methodically through a large list of opportunities.
- You can negotiate and successfully close deals, fact-finding to prevent churn and drive upsells and cross-sell opportunities to grow SMB accounts to mid-market.
- You think commercially but remain a customer-focused, solution-driven champion.
- You can maintain accurate client records, keeping track of all contract updates and renewals.
- Proficient with Salesforce.
SMB Account Manager employer: Aareon UK
Aareon is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity and flexibility are celebrated. With a strong commitment to employee growth, Aareon offers ample opportunities for professional development within its innovative SaaS environment in London. Join our international team and be part of a company dedicated to creating sustainable living and working spaces while supporting your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land SMB Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that SMB Account Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your consultative selling skills and how you've helped clients in the past. Use real examples to demonstrate your ability to build rapport and drive product adoption.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out to companies you admire, like Aareon, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job you want.
✨Tip Number 4
Keep learning! Stay updated on industry trends and tools, especially those related to SaaS and account management. This not only boosts your knowledge but also shows potential employers that you're committed to growth and innovation.
We think you need these skills to ace SMB Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SMB Account Manager role. Highlight your consultative selling skills and any experience you have with SaaS solutions. We want to see how your background aligns with our mission at Aareon!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about joining our team. Let us know how you can contribute to our goal of creating digital experiences for all stakeholders.
Showcase Your Customer Focus:In your application, emphasise your ability to build rapport and trust with clients. We’re looking for someone who can engage proactively with our customers, so share examples of how you've successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Aareon UK
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Aareon's SaaS solutions and how they impact the real estate industry. Familiarise yourself with their products and think about how you can leverage them to help SMB clients. This will show your genuine interest and readiness to contribute.
✨Showcase Your Consultative Skills
Prepare examples from your past experiences where you've successfully engaged clients, identified their needs, and provided tailored solutions. Highlight your consultative selling skills and how you've driven upsells or reduced churn in previous roles. This is key for the SMB Account Manager position.
✨Be Data-Driven
Since the role relies heavily on a process and data-driven approach, come prepared with insights or metrics from your previous work that demonstrate your ability to manage accounts effectively. Discuss how you've used data to identify opportunities for growth and improve customer engagement.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Aareon’s future plans, the team dynamics, or how success is measured in the SMB Account Manager role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
