At a Glance
- Tasks: Support clients by resolving software issues and managing support tickets efficiently.
- Company: Join Aareon, a leading SaaS provider revolutionising the real estate industry.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Diverse and flexible work environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in the digital future of real estate.
- Qualifications: Strong SQL knowledge and experience in software configuration are essential.
The predicted salary is between 35000 - 40000 £ per year.
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Salary Range: £35,000 - £40,000 per year
Work Location: Manchester (Hybrid)
Hours per week: 37.5
Contract: Permanent
Reports to: Head of Support
The Opportunity
A Professional Services Support Analyst is required to complement the current PS team, with responsibilities for work within both the QL & Versaa products, managing timely, fluid and accurate resolution of day-to-day issues within the associated products, containing configuration and delivery outcomes where required. You will work alongside the existing PS Consultants and Support Analysts to ensure the high quality maintenance of our software, whilst communicating with cross functional Managers, software developers and key stakeholders.
Key Responsibilities
- Configuration and outcome management of support tickets and low-level Services requests for the Aareon product set
- Client-facing support activity, with communications and timely outcomes at core of delivery
- Maintaining product documentation and standard delivery collateral
- Localised documentation and workflow creation & management to support internal and external facing knowledge base
- Assisting other Support team members with issues where deeper knowledge is required
- Close working with Product and Development teams to assist and inform on future requirements for product releases and roadmap updates
Requirements
Essential
- Excellent understanding of SQL based software from a back-end perspective
- Ability to determine customer requirements to a simplified level of understanding, ensuring planned outcomes meet requirements for clients
- Commercial awareness to ensure both customer and business value is attained
- Experience of configuring complex software applications with actions within SQL code, through to completion, resulting in delivery of robust and high-quality applications.
- Experience of manual test methods including functional, regression and exploratory tests.
- Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines.
- Market knowledge of Social Care or similar within a software environment
Desirable
- Experience of writing SQL.
- Experience in a Consultancy role within a SQL based software environment.
- Knowledge of Networking, Server infrastructure and associated security management
- Experience of working in an agile environment.
Support Analyst in Manchester employer: Aareon UK
Aareon is an exceptional employer that fosters a collaborative and inclusive work culture, where diversity and flexibility are highly valued. Located in Manchester, our hybrid working model allows for a balanced professional and personal life, while offering ample opportunities for employee growth through continuous learning and development. Join us to be part of a forward-thinking team dedicated to innovation in the real estate industry, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aareon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Support Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Since this role requires a solid understanding of SQL-based software, practice explaining complex concepts in simple terms. We want to see how you can communicate effectively with clients!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tricky issues in past roles, especially those involving software configuration or client support. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of #OneAareon!
We think you need these skills to ace Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with SQL-based software and any relevant consultancy roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the real estate industry and how you can contribute to Aareon's mission. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex software issues in the past. We love seeing candidates who can think on their feet and deliver timely solutions, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at Aareon!
How to prepare for a job interview at Aareon UK
✨Know Your SQL Inside Out
Since the role requires an excellent understanding of SQL-based software, make sure you brush up on your SQL skills. Be prepared to discuss your experience with SQL code and how you've used it to configure complex software applications. Practising some common SQL queries can also help you feel more confident.
✨Understand Aareon's Products
Familiarise yourself with Aareon's QL & Versaa products. Knowing how these solutions connect people, processes, and properties will show your genuine interest in the company. You might even want to think about how you could improve or contribute to these products based on your past experiences.
✨Showcase Your Client-Facing Skills
As a Support Analyst, you'll be client-facing, so it's crucial to demonstrate your communication skills. Prepare examples of how you've successfully managed customer requirements and delivered timely outcomes in previous roles. This will highlight your ability to simplify complex issues for clients.
✨Be Ready for Team Collaboration Questions
Aareon values teamwork and mutual support, so expect questions about your experience working in teams. Think of specific instances where you've collaborated with others, especially in a consultancy or support role. Highlight how you contributed to team success and learned from your colleagues.
