At a Glance
- Tasks: Support and configure SQL-driven SaaS solutions for the real estate industry.
- Company: Join Aareon, a leading provider of innovative SaaS solutions in Europe.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Diverse and supportive work environment with excellent career advancement potential.
- Why this job: Be part of a team shaping the digital future of real estate.
- Qualifications: Strong SQL skills and experience in software configuration required.
The predicted salary is between 35000 - 40000 £ per year.
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Salary Range: £35,000 - £40,000 per year
Work Location: Manchester (Hybrid)
Hours per week: 37.5
Contract: Permanent
Reports to: Head of Support
The Opportunity
A Professional Services Support Analyst is required to complement the current PS team, with responsibilities for work within both the QL & Versaa products, managing timely, fluid and accurate resolution of day-to-day issues within the associated products, containing configuration and delivery outcomes where required. You will work alongside the existing PS Consultants and Support Analysts to ensure the high quality maintenance of our software, whilst communicating with cross functional Managers, software developers and key stakeholders.
Key Responsibilities
- Configuration and outcome management of support tickets and low-level Services requests for the Aareon product set
- Client-facing support activity, with communications and timely outcomes at core of delivery
- Maintaining product documentation and standard delivery collateral
- Localised documentation and workflow creation & management to support internal and external facing knowledge base
- Assisting other Support team members with issues where deeper knowledge is required
- Close working with Product and Development teams to assist and inform on future requirements for product releases and roadmap updates
Requirements
Essential
- Excellent understanding of SQL based software from a back-end perspective
- Ability to determine customer requirements to a simplified level of understanding, ensuring planned outcomes meet requirements for clients
- Commercial awareness to ensure both customer and business value is attained
- Experience of configuring complex software applications with actions within SQL code, through to completion, resulting in delivery of robust and high-quality applications.
- Experience of manual test methods including functional, regression and exploratory tests.
- Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines.
- Market knowledge of Social Care or similar within a software environment
Desirable
- Experience of writing SQL.
- Experience in a Consultancy role within a SQL based software environment.
- Knowledge of Networking, Server infrastructure and associated security management
- Experience of working in an agile environment.
Hybrid Support Analyst: SQL‑Driven SaaS for Real Estate in Manchester employer: Aareon UK
Aareon is an exceptional employer that fosters a collaborative and inclusive work culture, where diversity and flexibility are celebrated. Located in Manchester, our hybrid work model allows for a balanced professional and personal life, while offering ample opportunities for employee growth through continuous learning and development. Join us to be part of a forward-thinking team dedicated to shaping the future of real estate through innovative SaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Support Analyst: SQL‑Driven SaaS for Real Estate in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Aareon on LinkedIn or attend industry events. Having a chat with someone already in the company can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Be ready to discuss how you've tackled complex software configurations in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! Since this role involves client-facing support, practice explaining technical concepts in simple terms. We love candidates who can bridge the gap between tech and users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Aareon!
We think you need these skills to ace Hybrid Support Analyst: SQL‑Driven SaaS for Real Estate in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hybrid Support Analyst role. Highlight your SQL skills and any relevant experience in SaaS or real estate. We want to see how your background aligns with what we do at Aareon!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Keep it engaging and personal, showing us your passion for the industry.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and deliver timely solutions, especially in a client-facing environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join #OneAareon!
How to prepare for a job interview at Aareon UK
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Aareon is looking for someone with a solid understanding of SQL-based software, so be prepared to discuss your experience and even tackle some technical questions or scenarios related to SQL.
✨Understand the Real Estate Sector
Familiarise yourself with the real estate industry and how SaaS solutions are transforming it. Being able to speak knowledgeably about Aareon's products and their impact on property management will show that you're genuinely interested in the role and the company.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles, especially those involving software configuration or client support. Highlighting your ability to manage support tickets and deliver timely outcomes will resonate well with the interviewers.
✨Emphasise Team Collaboration
Aareon values teamwork and mutual support, so be ready to discuss how you've worked effectively in teams before. Share experiences where you've collaborated with cross-functional teams or supported colleagues, as this aligns with their company culture.
