At a Glance
- Tasks: Support and configure SQL-driven SaaS solutions for the real estate industry.
- Company: Join Aareon, Europe's leading provider of innovative real estate software.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Diverse and supportive work environment with excellent career advancement potential.
- Why this job: Be part of a team shaping the digital future of real estate.
- Qualifications: Strong SQL skills and experience in software configuration required.
The predicted salary is between 35000 - 40000 £ per year.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Salary Range: £35,000 - £40,000 per year
Work Location: Manchester (Hybrid)
Hours per week: 37.5
Contract: Permanent
Reports to: Head of Support
The Opportunity
A Professional Services Support Analyst is required to complement the current PS team, with responsibilities for work within both the QL & Versaa products, managing timely, fluid and accurate resolution of day-to-day issues within the associated products, containing configuration and delivery outcomes where required. You will work alongside the existing PS Consultants and Support Analysts to ensure the high quality maintenance of our software, whilst communicating with cross functional Managers, software developers and key stakeholders.
Key Responsibilities
- Configuration and outcome management of support tickets and low-level Services requests for the Aareon product set
- Client-facing support activity, with communications and timely outcomes at core of delivery
- Maintaining product documentation and standard delivery collateral
- Localised documentation and workflow creation & management to support internal and external facing knowledge base
- Assisting other Support team members with issues where deeper knowledge is required
- Close working with Product and Development teams to assist and inform on future requirements for product releases and roadmap updates
Requirements
Essential
- Excellent understanding of SQL based software from a back-end perspective
- Ability to determine customer requirements to a simplified level of understanding, ensuring planned outcomes meet requirements for clients
- Commercial awareness to ensure both customer and business value is attained
- Experience of configuring complex software applications with actions within SQL code, through to completion, resulting in delivery of robust and high-quality applications.
- Experience of manual test methods including functional, regression and exploratory tests.
- Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines.
- Market knowledge of Social Care or similar within a software environment
Desirable
- Experience of writing SQL.
- Experience in a Consultancy role within a SQL based software environment.
- Knowledge of Networking, Server infrastructure and associated security management
- Experience of working in an agile environment.
Hybrid Support Analyst: SQL‐Driven SaaS for Real Estate in Manchester employer: Aareon UK
Aareon is an exceptional employer that fosters a collaborative and inclusive work culture, where diversity and flexibility are highly valued. Located in Manchester, our hybrid working model allows for a balanced professional and personal life, while offering ample opportunities for employee growth through continuous learning and development. Join us at Aareon, where you can contribute to meaningful projects in the real estate sector and be part of a forward-thinking team dedicated to innovation and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Support Analyst: SQL‐Driven SaaS for Real Estate in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Aareon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Since this role is all about SQL-driven SaaS, be ready to discuss your experience with SQL and how you've used it in past roles. Show us you know your stuff!
✨Tip Number 3
Don’t just focus on technical skills; highlight your soft skills too! Aareon values teamwork and communication, so be sure to share examples of how you've collaborated with others and resolved conflicts in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Aareon team. Let's get you that job!
We think you need these skills to ace Hybrid Support Analyst: SQL‐Driven SaaS for Real Estate in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your SQL knowledge and any relevant consultancy experience to show us you're the right fit for the Hybrid Support Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about joining Aareon. Share specific examples of how your past experiences align with our mission and values, especially in supporting clients and managing software solutions.
Showcase Your Problem-Solving Skills:In your application, give us examples of how you've tackled complex issues in previous roles. We want to see your thought process and how you ensure timely and effective resolutions for clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at Aareon UK
✨Know Your SQL Inside Out
Since the role requires an excellent understanding of SQL-based software, make sure you brush up on your SQL skills. Be prepared to discuss your experience with SQL code and how you've used it in past roles. Practising common SQL queries and configurations can give you a solid edge.
✨Understand Aareon's Products
Familiarise yourself with Aareon's QL & Versaa products. Knowing how these solutions connect people, processes, and properties will help you articulate how you can contribute to their mission. Research their recent updates or case studies to show your genuine interest.
✨Showcase Your Client-Facing Skills
As this role involves client-facing support, be ready to share examples of how you've effectively communicated with clients in the past. Highlight your ability to simplify complex technical issues for non-technical stakeholders, as this is crucial for ensuring customer satisfaction.
✨Prepare for Team Collaboration Questions
Aareon values teamwork and collaboration, so expect questions about how you work with others. Think of examples where you've successfully collaborated with cross-functional teams, especially in a support or consultancy role. Emphasise your adaptability and willingness to learn from others.
