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- Tasks: Support clients by resolving software issues and managing support tickets efficiently.
- Company: Leading SaaS provider in the European real estate sector, promoting sustainability.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Other info: Opportunities for professional growth in a diverse and flexible workplace.
- Why this job: Join a dynamic team and make a real difference in the tech-driven real estate industry.
- Qualifications: Strong SQL knowledge and experience in software configuration and client support.
The predicted salary is between 35000 - 40000 £ per year.
A Professional Services Support Analyst is required to complement the current PS team, with responsibilities for work within both the QL & Versaa products, managing timely, fluid and accurate resolution of day-to-day issues within the associated products, containing configuration and delivery outcomes where required. You will work alongside the existing PS Consultants and Support Analysts to ensure the high quality maintenance of our software, whilst communicating with cross functional Managers, software developers and key stakeholders.
Salary Range: £35,000 - £40,000 per yearWork Location: Manchester (Hybrid)
Hours per week: 37.5
Contract: Permanent
Reports to: Head of Support
Key Responsibilities:
- Configuration and outcome management of support tickets and low-level Services requests for the Aareon product set
- Client-facing support activity, with communications and timely outcomes at core of delivery
- Maintaining product documentation and standard delivery collateral
- Localised documentation and workflow creation & management to support internal and external facing knowledge base
- Assisting other Support team members with issues where deeper knowledge is required
- Close working with Product and Development teams to assist and inform on future requirements for product releases and roadmap updates
- Excellent understanding of SQL based software from a back-end perspective
- Ability to determine customer requirements to a simplified level of understanding, ensuring planned outcomes meet requirements for clients
- Commercial awareness to ensure both customer and business value is attained
- Experience of configuring complex software applications with actions within SQL code, through to completion, resulting in delivery of robust and high-quality applications.
- Experience of manual test methods including functional, regression and exploratory tests.
- Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines.
- Market knowledge of Social Care or similar within a software environment
- Experience of writing SQL.
- Experience in a Consultancy role within a SQL based software environment.
- Knowledge of Networking, Server infrastructure and associated security management
- Experience of working in an agile environment.
Support Analyst employer: Aareon Group
Contact Detail:
Aareon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Aareon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Since the role requires a solid understanding of SQL-based software, practice explaining complex concepts in simple terms. This will show that you can communicate effectively with clients.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've resolved issues quickly and efficiently, especially in a tech environment. Aareon values timely outcomes, so highlight your ability to deliver under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aareon team. Good luck!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience with SQL-based software and any relevant consultancy roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of customer requirements and how you can deliver value.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to manage support tickets and deliver timely outcomes, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aareon Group
✨Know Your SQL Inside Out
Since the role requires an excellent understanding of SQL-based software, make sure you brush up on your SQL skills. Be prepared to discuss your experience with SQL code and how you've configured complex applications in the past. Practising some common SQL queries can also help you feel more confident.
✨Understand the Product and Its Users
Familiarise yourself with Aareon's products, especially QL & Versaa. Research how these products solve real-world problems for clients in the social care sector. This will not only show your interest but also help you articulate how you can contribute to improving client outcomes.
✨Prepare for Client-Facing Scenarios
As a Support Analyst, you'll be dealing with clients directly. Think of examples from your past experiences where you successfully managed client expectations or resolved issues. Practising how to simplify technical jargon into layman's terms will also be beneficial.
✨Showcase Your Team Spirit
Aareon values collaboration and support within teams. Be ready to share examples of how you've worked effectively in a team setting, especially in high-pressure situations. Highlighting your ability to assist colleagues and communicate with cross-functional teams will demonstrate that you're a great fit for their culture.