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- Tasks: Engage with 1,500+ SMB customers to drive product adoption and revenue growth.
- Company: Join Aareon, a leading SaaS provider transforming the property management industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Dynamic team environment with excellent career progression opportunities.
- Why this job: Make a real impact by helping businesses thrive with innovative software solutions.
- Qualifications: Strong consultative selling skills and ability to build rapport with clients.
The predicted salary is between 35000 - 37500 £ per year.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer for the digital future of the sector. With its software solutions, Aareon connects people, processes, and properties, bringing the industry closer together. The Aareon Property Management System, based on intelligent software solutions, enables efficient management and maintenance of residential and commercial properties, creating digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a work environment where diversity and flexibility are appreciated, collaborative teamwork and mutual support are the norm, and learning is seen as an opportunity.
**Salary Range:** £35,000 - £37,500 per year (£55,000 - £57,500 OTE)
**Work Location:** London - Hybrid (working from our London office twice a week)
**Hours per week:** 35
**Contract type:** Permanent
**The Role**
As the SMB Account Manager at Fixflo, you will be deeply integrated within our Account Management team and heavily reliant on a process and data-driven approach to revenue expansion. You will work with a book of business made up of 1,500+ SMB customers. As a cohort, they represent the largest number of our customers but need proactive engagement to maximise their use of Fixflo. This cohort has a lot of untapped potential, as some customers haven’t been reviewed for several years.
You will have two main responsibilities:
- Develop and proactively grow our offering within this portfolio via cross-selling and upselling the Fixflo suite of products.
- Work proactively and negotiate reactively with the customers to reduce churn and downsells, understanding their challenges and finding solutions with the help of our customer training academy or the Customer Success team.
This is an exciting opportunity for a tenacious and go-getting individual. You will have the scope to find new opportunities by engaging customers to improve product adoption and engagement to realise maximum value. You will project manage upsells/new-product sales, including our contractor marketplace, using your best consultative sales skills to ensure we resolve our customers’ pain points while contributing to our commercial success. You will work within the Customer Success team, which includes Account Managers, Customer Success Managers, Customer Onboarding team, and Support Executives. You will report directly to Fixflo’s Account Director.
**Essential skills and experience:**
- You're someone clients instantly warm to, with an ability to quickly establish rapport, trust, and collaborative relationships.
- You have proven consultative selling skills and can demonstrate Fixflo's suite of products and services in an engaging, proactive, and value-led way to grow existing SMB clients outside of the contract renewal process.
- You have the determination to work methodically through a large list of opportunities.
- You can negotiate and successfully close deals, fact-finding to prevent churn and drive upsells and cross-sell opportunities to grow SMB accounts to mid-market.
- You think commercially but remain a customer-focused, solution-driven champion.
- You can maintain accurate client records, keeping track of all contract updates and renewals.
- Proficient with Salesforce.
SMB Account Manager employer: Aareon Group
Contact Detail:
Aareon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMB Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that SMB Account Manager role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Have a quick summary of your skills and experiences ready to go, so you can showcase how you can add value to Aareon and their clients.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team at Aareon.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace SMB Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SMB Account Manager role. Highlight your consultative selling skills and any experience you have with account management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your passion for customer success and how you can help us grow our SMB accounts.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've successfully driven growth or improved customer relationships in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aareon Group
✨Know Your Product Inside Out
Before the interview, make sure you understand Fixflo's suite of products thoroughly. Familiarise yourself with their features and benefits, as well as how they can solve common pain points for SMB clients. This will help you demonstrate your consultative selling skills effectively.
✨Showcase Your Relationship-Building Skills
Since the role requires establishing rapport with clients, prepare examples from your past experiences where you've successfully built relationships. Think about how you can convey trust and collaboration, as these are key to reducing churn and driving upsells.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to negotiate or find solutions for clients facing challenges. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Data-Driven Approach
As the role is heavily reliant on a process and data-driven approach, be ready to discuss how you've used data in previous roles to drive revenue growth. Highlight any experience you have with CRM tools like Salesforce, as this will show you're equipped to manage client records effectively.