At a Glance
- Tasks: Lead product strategy for social housing software, shaping impactful solutions for real-world challenges.
- Company: Join Aareon, a pioneer in SaaS solutions for the real estate industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to sustainable living and positive change.
- Why this job: Make a difference in social housing by improving lives through innovative technology.
- Qualifications: Deep knowledge of UK social housing and strong product management skills required.
The predicted salary is between 65000 - 75000 £ per year.
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services.
We are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio. This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives.
Role Purpose
As Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes.
Key Responsibilities
- Market, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity.
- Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity.
- Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes.
- Customer Experience and User Experience: Champion the importance of CX and UX in social housing software.
- Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth.
- AI, Data and Innovation: Identify opportunities to use AI, automation and data‑led insight to improve operational efficiency, decision‑making and customer experience.
- Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership.
Essential Experience
- Deep UK social housing domain experience.
- Strong understanding of housing association, local authority or registered provider operations.
- Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software.
- Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance.
- Understanding of the operational and regulatory pressures facing UK social landlords.
- Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams.
Desirable Experience
- Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems.
- Experience building or managing AI‑enabled products, automation tools or data‑led decision support in social housing, local government, public sector or other socially important sectors.
- Familiarity with using AI in the product management process.
- Experience improving CX and UX in complex operational software environments.
- Experience with SaaS, cloud‑native platforms, APIs, integrations, data migration or interoperability.
- Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms.
Why Join Us
This is an opportunity to shape software used by organisations responsible for delivering essential housing services. You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently.
Senior Product Manager - Social Housing SaaS employer: Aareon Group
Aareon is an exceptional employer that champions innovation and collaboration within the social housing sector. With a strong commitment to diversity, flexibility, and employee growth, Aareon fosters a supportive work culture where every team member can thrive. Located in vibrant London or Manchester, employees benefit from a hybrid working model, competitive salaries, and the opportunity to make a meaningful impact on sustainable living and working spaces for all.
