Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by resolving software issues and managing support tickets efficiently.
- Company: Join Aareon, a leading SaaS provider in the European real estate sector.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Other info: Embrace diversity and flexibility in a role that offers excellent career growth opportunities.
- Why this job: Make a difference in the real estate industry while developing your skills in a dynamic team.
- Qualifications: Strong SQL knowledge and experience in software configuration and client support.
The predicted salary is between 35000 - 40000 £ per year.
Aareon is the leading provider of SaaS solutions for the European real estate industry. With our software, we digitise and connect the sector, helping our clients optimise processes and act more sustainably. Our solutions address the major challenges of our time: climate change, housing shortages, and skills shortages. We value a working environment where diversity and flexibility are appreciated, collaborative teamwork and mutual support are taken for granted, and learning is seen as an opportunity. Become part of our international team! We look forward to having you!
Salary Range: £35,000 - £40,000 per year
Work Location: Manchester (Hybrid)
Hours per week: 37.5
Contract: Permanent
Reports to: Head of Support
The Opportunity: A Professional Services Support Analyst is required to complement the current PS team, with responsibilities for work within both the QL & Versaa products, managing timely, fluid, and accurate resolution of day-to-day issues within the associated products, containing configuration and delivery outcomes where required. You will work alongside the existing PS Consultants and Support Analysts to ensure the high-quality maintenance of our software, whilst communicating with cross-functional Managers, software developers, and key stakeholders.
Key Responsibilities:
- Configuration and outcome management of support tickets and low-level Services requests for the Aareon product set
- Client-facing support activity, with communications and timely outcomes at the core of delivery
- Maintaining product documentation and standard delivery collateral
- Localised documentation and workflow creation & management to support internal and external facing knowledge base
- Assisting other Support team members with issues where deeper knowledge is required
- Close working with Product and Development teams to assist and inform on future requirements for product releases and roadmap updates
Requirements:
Essential:
- Excellent understanding of SQL based software from a back-end perspective
- Ability to determine customer requirements to a simplified level of understanding, ensuring planned outcomes meet requirements for clients
- Commercial awareness to ensure both customer and business value is attained
- Experience of configuring complex software applications with actions within SQL code, through to completion, resulting in delivery of robust and high-quality applications
- Experience of manual test methods including functional, regression, and exploratory tests
- Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines
- Market knowledge of Social Care or similar within a software environment
Desirable:
- Experience of writing SQL
- Experience in a Consultancy role within a SQL based software environment
- Knowledge of Networking, Server infrastructure and associated security management
- Experience of working in an agile environment
Support Analyst in Manchester employer: Aareon Group
Contact Detail:
Aareon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Aareon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Support Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Since this role requires a solid understanding of SQL-based software, practice some common queries and be ready to discuss your experience with configuring complex applications.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles, especially those related to client-facing support and software issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aareon team.
We think you need these skills to ace Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience with SQL-based software and any relevant consultancy roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Aareon and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We value candidates who can manage support tickets and deliver timely outcomes, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Aareon Group
✨Know Your SQL Inside Out
Since the role requires an excellent understanding of SQL-based software, make sure you brush up on your SQL skills. Be prepared to discuss your experience with SQL, including any complex configurations you've handled. Practising common SQL queries and scenarios can help you articulate your knowledge during the interview.
✨Understand Aareon's Products
Familiarise yourself with Aareon's QL and Versaa products. Research their features, benefits, and how they address challenges in the real estate sector. This will not only show your interest in the company but also help you answer questions about how you can contribute to maintaining and improving these products.
✨Demonstrate Your Client-Facing Skills
As a Support Analyst, you'll be interacting with clients regularly. Prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and ability to simplify complex information for clients, ensuring they understand the solutions you're providing.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to deliver timely outcomes, which is crucial for this role.