Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by resolving software issues and managing support tickets efficiently.
- Company: Leading SaaS provider in the European real estate sector, promoting sustainability.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in the tech-driven real estate industry.
- Qualifications: Strong SQL knowledge and experience in software configuration and client support.
- Other info: Opportunities for professional growth in a diverse and flexible workplace.
The predicted salary is between 35000 - 40000 £ per year.
A Professional Services Support Analyst is required to complement the current PS team, with responsibilities for work within both the QL & Versaa products, managing timely, fluid and accurate resolution of day-to-day issues within the associated products, containing configuration and delivery outcomes where required. You will work alongside the existing PS Consultants and Support Analysts to ensure the high quality maintenance of our software, whilst communicating with cross functional Managers, software developers and key stakeholders.
Salary Range: £35,000 - £40,000 per yearWork Location: Manchester (Hybrid)
Hours per week: 37.5
Contract: Permanent
Reports to: Head of Support
Key Responsibilities:
- Configuration and outcome management of support tickets and low-level Services requests for the Aareon product set
- Client-facing support activity, with communications and timely outcomes at core of delivery
- Maintaining product documentation and standard delivery collateral
- Localised documentation and workflow creation & management to support internal and external facing knowledge base
- Assisting other Support team members with issues where deeper knowledge is required
- Close working with Product and Development teams to assist and inform on future requirements for product releases and roadmap updates
Essential:
- Excellent understanding of SQL based software from a back-end perspective
- Ability to determine customer requirements to a simplified level of understanding, ensuring planned outcomes meet requirements for clients
- Commercial awareness to ensure both customer and business value is attained
- Experience of configuring complex software applications with actions within SQL code, through to completion, resulting in delivery of robust and high-quality applications.
- Experience of manual test methods including functional, regression and exploratory tests.
- Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines.
- Market knowledge of Social Care or similar within a software environment
- Experience of writing SQL.
- Experience in a Consultancy role within a SQL based software environment.
- Knowledge of Networking, Server infrastructure and associated security management
- Experience of working in an agile environment.
Services Analyst (Support) in Manchester employer: Aareon Group
Contact Detail:
Aareon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Analyst (Support) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Services Analyst role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your SQL expertise and problem-solving abilities. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Services Analyst (Support) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Analyst role. Highlight your experience with SQL-based software and any relevant consultancy roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of customer requirements and how you can deliver value.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to manage support tickets and deliver timely outcomes, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aareon Group
✨Know Your SQL Inside Out
Since the role requires an excellent understanding of SQL-based software, make sure you brush up on your SQL skills. Be prepared to discuss your experience with SQL code and how you've configured complex software applications in the past.
✨Understand the Product and Its Users
Familiarise yourself with Aareon's products, especially QL & Versaa. Think about how these products solve real-world problems for clients and be ready to share your insights on how you can contribute to improving client outcomes.
✨Showcase Your Communication Skills
As a Services Analyst, you'll be client-facing, so practice articulating technical concepts in simple terms. Prepare examples of how you've successfully communicated with clients or stakeholders in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved complex issues under tight deadlines. Highlight your ability to prioritise tasks and manage your workload effectively, as this will be crucial in the fast-paced environment you'll be working in.