Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own the onboarding experience for SMB customers and streamline their journey with our software.
- Company: Join Aareon, a leading SaaS provider revolutionising the real estate industry.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving product adoption.
- Qualifications: 3+ years in onboarding or project delivery within a SaaS environment.
- Other info: Be part of a diverse team that values collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
We are looking for someone who brings their passion for Onboarding to work every day and owns the SMB Onboarding customer experience for our largest customer segment. The SMB segment contributes the majority of our revenue so you have a big opportunity to impact the speed at which our new customers realise the value of our product. Your focus will be on streamlining the onboarding journey, consistently revising processes to deliver the best in class customer experience.
Your focus is on ensuring that our SMB customers have a great experience during their initial Fixflo & Arthur Online onboarding right through to full-scale adoption, using scalable 1:many approaches where possible, to ensure they consistently get value from Fixflo & Arthur Online for the long term. You will work closely with the rest of the Customer Success teams, Sales and Product & Development teams, to ensure that we are building a great customer-focused product and providing aligned experiences throughout our customer lifecycle. You will report to the Head of Professional Services.
What you’ll be doing:
- Onboarding - Play an important role within our onboarding team by taking ownership of a number of accounts during this pivotal phase of the client life cycle.
- Customer Health - build out our playbooks, processes and reporting for monitoring the health of our SMB customer base to ultimately improve the retention and product adoption across this customer segment soon after onboarding.
- Adoption - Work with our Customer Training Manager and Onboarding Team Lead to increase the adoption of both new and existing products/features amongst our SMB customers.
- Advocacy - Build out our processes and reporting to increase the number of positive Trust Pilot reviews, referrals and case studies we get from our SMB customers who echo the good work you are doing.
- Target driven - Motivating by not only meeting but exceeding monthly onboarding targets, striving to consistently reduce time to go live whilst maintaining high elements of service and ensuring our customers have access to everything they need.
- Be the voice of our customers - work directly with our product team to influence the product roadmap based on customer feedback, insights and conversations.
Essential Skills & Experience:
- 3+ years of relevant experience in a Project Delivery or Onboarding role within a SaaS/software company.
- You’re a passionate people person and like engaging with customers.
- You’re driven and self-motivated - you want to excel at what you do.
- You thrive in a fast-paced environment and can organise your time productively.
- You believe in understanding a customer’s pain, building value and solving problems.
- You are a team player who works and engages with others to achieve results.
- You are a strategic thinker and like to offer new ideas/solutions to improve things.
Bonus:
- Experience with third party API & Integrations.
- Proptech experience.
Onboarding Executive in Manchester employer: Aareon Group
Contact Detail:
Aareon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Executive in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Aareon and its products. Understand their SaaS solutions and think about how your experience can add value to their onboarding process. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re passionate about onboarding and how you can enhance the customer experience. Keep it concise and engaging—make them want to know more about you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Aareon team. Let’s get you that job!
We think you need these skills to ace Onboarding Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Onboarding Executive role. Highlight any relevant SaaS experience and customer engagement skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about onboarding and how you can enhance the customer experience. Share specific examples of how you've made a difference in previous roles to grab our attention!
Showcase Your People Skills: As a people person, it’s crucial to demonstrate your ability to engage with customers. Include anecdotes that showcase your communication skills and how you’ve successfully built relationships in past positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Aareon Group
✨Know Aareon Inside Out
Before your interview, make sure you research Aareon thoroughly. Understand their SaaS solutions, especially how they connect people, processes, and properties. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Onboarding Passion
Since the role is all about onboarding, be ready to share specific examples of how you've successfully managed onboarding processes in the past. Highlight your ability to streamline customer experiences and any innovative approaches you've taken to improve adoption rates.
✨Prepare for Customer-Centric Questions
Expect questions that assess your understanding of customer needs and pain points. Be prepared to discuss how you would gather feedback from customers and use it to influence product development. This shows that you can be the voice of the customer within the team.
✨Demonstrate Team Collaboration Skills
Aareon values teamwork, so be ready to talk about how you've collaborated with different teams in previous roles. Share examples of how you’ve worked with sales, product, or customer success teams to achieve common goals, as this will highlight your ability to fit into their culture.