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- Tasks: Engage with 1,500+ SMB customers to grow and enhance their experience with Fixflo.
- Company: Join Aareon, a leading SaaS provider revolutionising the property management industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by helping SMBs maximise their use of innovative software solutions.
- Qualifications: Strong consultative selling skills and ability to build rapport with clients.
The predicted salary is between 35000 - 37500 £ per year.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer for the digital future of the sector. With its software solutions, Aareon connects people, processes, and properties, bringing the industry closer together. The Aareon Property Management System, based on intelligent software solutions, enables efficient management and maintenance of residential and commercial properties, creating digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a work environment where diversity and flexibility are appreciated, collaborative teamwork and mutual support are taken for granted, and learning is seen as an opportunity.
**Salary Range:** £35,000 - £37,500 per year (£55,000 - £57,500 OTE)
**Work Location:** London - Hybrid (working from our London office twice a week)
**Hours per week:** 35
**Contract type:** Permanent
**The Role**
As the SMB Account Manager at Fixflo, you will be deeply integrated within our Account Management team and heavily reliant on a process and data-driven approach to revenue expansion. You will work with a book of business made up of 1,500+ SMB customers. As a cohort, they represent the largest number of our customers but need proactive engagement to maximise their use of Fixflo. This cohort has a lot of untapped potential, as some customers haven't been reviewed for several years.
You will have two main responsibilities:
- Develop and proactively grow our offering within this portfolio via cross-selling and upselling the Fixflo suite of products.
- Work proactively and negotiate reactively with the customers to reduce churn and downsells, understanding their challenges and finding solutions with the help of our customer training academy or the Customer Success team.
This is an exciting opportunity for a tenacious and go-getting individual. You will have the scope to find new opportunities by engaging customers to improve product adoption and engagement to realise maximum value. You will project manage upsells/new-product sales, including our contractor marketplace, using your best consultative sales skills to ensure we resolve our customers' pain points while contributing to our commercial success. You will work within the Customer Success team, which includes Account Managers, Customer Success Managers, Customer Onboarding team, and Support Executives. You will report directly to Fixflo's Account Director.
**Essential skills and experience:**
- You're someone clients instantly warm to, with an ability to quickly establish rapport, trust, and collaborative relationships.
- You have proven consultative selling skills and can demonstrate Fixflo's suite of products and services in an engaging, proactive, and value-led way to grow existing SMB clients outside of the contract renewal process.
- You have the determination to work methodically through a large list of opportunities.
- You can negotiate and successfully close deals, fact-finding to prevent churn and drive upsells and cross-sell opportunities to grow SMB accounts to mid-market.
- You think commercially but remain a customer-focused, solution-driven champion.
- You can maintain accurate client records, keeping track of all contract updates and renewals.
- Proficient with Salesforce.
SMB Account Manager in London employer: Aareon Group
Contact Detail:
Aareon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMB Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more folks you know, the better your chances of landing that SMB Account Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your consultative selling skills and how you've helped clients in the past. Use real examples to demonstrate your value.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Aareon, and express your interest. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace SMB Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SMB Account Manager role. Highlight your consultative selling skills and any experience you have with account management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully engaged clients and driven growth in previous positions.
Showcase Your Customer Focus: In your application, emphasise your customer-focused approach. We love candidates who can build rapport and trust with clients, so share stories that demonstrate your ability to understand and solve customer challenges.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Aareon Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Fixflo's suite of products and services. Familiarise yourself with their features and benefits, as well as how they can solve common pain points for SMB clients. This will help you demonstrate your consultative selling skills effectively.
✨Showcase Your Relationship-Building Skills
Since establishing rapport is key for this role, think of examples from your past experiences where you've successfully built relationships with clients. Be ready to share these stories during the interview to highlight your ability to connect and collaborate with customers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like reducing churn or upselling a product. Prepare by thinking through potential scenarios and how you would approach them, focusing on your problem-solving and negotiation skills.
✨Demonstrate Your Data-Driven Approach
As the role requires a process and data-driven mindset, be prepared to discuss how you've used data in previous roles to drive decisions and improve outcomes. Bring examples of how you've tracked client interactions or used CRM tools like Salesforce to manage accounts effectively.