Senior Desktop Support Engineer

Desktop Support Technician – (INSIDE IR35) – Investment Bank Our client is a premier global independent investment banking advisory firm. Headquartered in New York & offices in North America, Europe, the Middle East & Asia. We are seeking to appoint an on-site Desktop Support Engineer to join the team. The successful candidate will be responsible for providing technical desktop support throughout London & EMEA offices, ensuring a seamless IT experience delivering the highest level of customer service. They are specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter who will demonstrate proactive IT management IT Hardware Incident and task fulfilment for internal End User (predominantly Lenovo/Apple) ·with goal to get users back on the job including deploying temporary equipment as needed. ·Printer Support and configuration experience ·Procurement and configuration of EUC hardware ·Hardware Asset management lifecycle and refresh (CMDB) ·VIP support ·Video Conference Support ·Work closely with internal support groups and external service providers to identify, resolve, or coordinate the resolution for EMEAPAC ·High level knowledge and support experience of hardware, software, security, networks, internet, storage, with some understanding of Service Desk ·Extensive Service Now ITSM experience such as Incidents, Requests & CMDB management ·Provide orientation and guidance to users on how to operate software and computer equipment ·Suggest innovative ideas and/or processes to improve operational quality. ·Office Moves Proven work experience as Desktop Support Engineer or Support Technician in a corporate environment •Support of key technologies including MS Teams, Zoom, Intune, Citrix, VoIP, Microsoft Exchange Online, LANDesk •Excellent customer service skills (VIP support advantageous) •Service Now •Asset management •Reporting with (ServiceNow/excel/powerBI) •MS Windows, MS Office, Exchange, Active Directory (O365) Android/iPhone OS •ITIL knowledge •Experience of utilising software to track incidents, requests, and problems (preferably ServiceNow) §MS Windows, MS Office, Exchange, Active Directory (O365) Android/iPhone OS §Intermediate account and group management in Active Directory, and MS Exchange §Troubleshooting mobile devices (iOS and Android) §Reinstalling Operating Systems with imaging software §Voice system administration: support, provisioning, and troubleshooting (Avaya preferred) §Using Antivirus and malware software to clean PCs §Video Conferencing setup and troubleshooting (Teams, Zoom, & AV hardware) §Experience installing and troubleshooting conference phones (Analogue & IP) §Good understanding of networking concepts §Use of Excel to generate and manipulate data with experience of pivot tables and formulas Financial industry experience/similar §Office relocation/desk move experience §Understanding of Group policy design, management, and implementation §ITIL Foundation certification