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- Tasks: Provide top-notch IT support to users both onsite and remotely.
- Company: Join a leading global organization with a strong reputation in the tech industry.
- Benefits: Enjoy a potential permanent position, competitive pay, and a collaborative team environment.
- Why this job: Great opportunity to enhance your IT skills while making a real impact in a dynamic setting.
- Qualifications: 5+ years of experience in endpoint deployment and support required.
- Other info: Must be based near Newport, Wales, with occasional travel to EMEA sites.
The predicted salary is between 36000 - 60000 £ per year.
12-month contract opportunity for an experienced 2nd line IT Support Specialist with the potential to go permanent. Candidates must be based within a commutable distance to Newport, Wales for this role. The role will be based onsite in Newport. Working for a leading global organization you will provide end-user support to 2nd level assisting users at the deskside and remotely working as part of a team. You will need 5+ years of experience in endpoint deployment and support including ServiceNow, Windows, Intune, Mac (Jamf ideal), Azure & AD . 1st class communication and interpersonal skills and experience working within ITIL environments are sought. In addition to providing support onsite in Newport, 1-2 days per month may involve travel to other sites in the EMEA region. Hours: 8am – 5pm Mon- Fri Start: ASAP Key responsibilities will include:
2nd Line Support Engineer employer: AAP3
Contact Detail:
AAP3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Make sure to highlight your experience with endpoint deployment and support in your conversations. Discuss specific projects where you utilized ServiceNow, Windows, Intune, or Mac (Jamf) to demonstrate your hands-on expertise.
✨Tip Number 2
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. This will help you connect better with the team and end-users during the interview process.
✨Tip Number 3
Familiarize yourself with ITIL best practices if you haven't already. Being able to discuss how you've applied ITIL principles in past roles can set you apart from other candidates.
✨Tip Number 4
Since the role may involve travel to other sites in the EMEA region, be prepared to discuss your flexibility and any previous experience you have with travel for work. This shows your willingness to adapt to the job's requirements.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in endpoint deployment and support. Include specific technologies like ServiceNow, Windows, Intune, Mac (Jamf), Azure, and Active Directory to match the job requirements.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication and interpersonal skills. Mention any relevant experience working in ITIL environments and how you can contribute to the team in Newport.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided end-user support, both onsite and remotely. Use specific examples to demonstrate your problem-solving skills and ability to work as part of a team.
Highlight Flexibility: Since the role may involve travel to other sites in the EMEA region, mention your willingness to travel and any previous experience you have with this type of work.
How to prepare for a job interview at AAP3
✨Showcase Your Technical Skills
Be prepared to discuss your experience with endpoint deployment and support, particularly with tools like ServiceNow, Windows, Intune, Mac (Jamf), Azure, and Active Directory. Highlight specific examples of how you've successfully used these technologies in past roles.
✨Demonstrate ITIL Knowledge
Since the role requires experience in ITIL environments, familiarize yourself with ITIL principles and be ready to explain how you've applied them in your previous positions. This will show that you understand the framework and can work effectively within it.
✨Emphasize Communication Skills
1st class communication and interpersonal skills are crucial for this position. Prepare to give examples of how you've effectively communicated with users, especially in challenging situations. Practice explaining technical concepts in a way that's easy for non-technical users to understand.
✨Be Ready for Onsite and Travel Questions
Since the role is based onsite in Newport and may involve travel to other EMEA sites, be prepared to discuss your flexibility and willingness to travel. Share any relevant experiences where you've successfully managed onsite support or travel for work.
