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- Tasks: Provide top-notch desktop support for end-users and VIP clients in a fast-paced investment bank.
- Company: Join a leading global investment banking advisory firm with a strong international presence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a collaborative team, enhancing your tech skills while supporting senior leadership.
- Qualifications: Experience in desktop support, strong knowledge of Windows OS, and excellent communication skills required.
- Other info: This is a contract role based in Central London, with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
Are you a hands-on IT support professional with a passion for delivering high-quality, end user focused IT support in a fast-paced, global environment? We’re working with a leading global investment banking advisory firm—headquartered in New York with offices across North America, Europe, the Middle East, and Asia—currently seeking an experienced Desktop Support Technician to join their London team.
The Role
As a Desktop Support Technician, you’ll be the go-to person for all things end-user support across the London and wider EMEA offices. You’ll provide technical assistance, manage hardware incidents, support VIP/C-suite clients, and contribute to continual improvement initiatives within an agile, ITIL-aligned environment.
Key Responsibilities
- Provide hands-on desktop support for internal end-users (Lenovo/Apple devices)
- Deliver white-glove support to senior leadership and VIP users
- Diagnose, troubleshoot, and resolve hardware/software issues
- Manage procurement, setup, and asset lifecycle of EUC hardware
- Set up and support video conferencing systems (Zoom, Teams, AV)
- Maintain incident, request, and asset records in ServiceNow
- Support office moves and meeting room tech setups
- Liaise with global IT teams and external vendors across EMEA/APAC
- Contribute to documentation and process improvements
What You’ll Bring
- Proven experience as a Desktop Support Engineer or Technician in a corporate setting
- Strong knowledge of: Windows OS, Microsoft 365, Exchange Online, Active Directory
- iOS and Android device support (MDM/Intune)
- LANDesk/Ivanti, Citrix, VoIP, video conferencing tools (Teams/Zoom)
- Solid understanding of networking concepts and two-factor authentication
- Familiarity with ITIL principles and service management tools (ServiceNow)
- Excellent interpersonal and communication skills—especially with senior stakeholders
- Self-starter with exceptional organization and time management skills
Nice to Have
- Experience in financial services or investment banking
- Office relocation/desk move support
- Certifications in Microsoft/O365, Security, or ITIL Foundation
Details
- Contract Type: Inside IR35
- Location: Central London, fully on-site
- Duration: Initial term with potential for extension
Excellent opportunity with an established and growing organization. Please share your CV in the first instance and we will be in touch asap.
Senior Desktop Support Technician (City of London) employer: aap3 Recruitment
Contact Detail:
aap3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Support Technician (City of London)
✨Tip Number 1
Network with professionals in the investment banking sector. Attend industry events or join relevant online forums to connect with current employees at firms like the one we're hiring for. This can give you insights into their culture and expectations, which can be invaluable during your application process.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as ServiceNow and video conferencing tools like Zoom and Teams. Consider setting up a home lab or using virtual environments to practice troubleshooting these systems, as hands-on experience will set you apart.
✨Tip Number 3
Prepare to discuss your experience with VIP support and how you've handled high-pressure situations in the past. Think of specific examples where you provided exceptional service to senior stakeholders, as this is a key aspect of the role.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their focus areas and challenges can help you tailor your conversations during interviews, showing that you're not just interested in the role but also in contributing to their success.
We think you need these skills to ace Senior Desktop Support Technician (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Technician, especially in corporate settings. Emphasise your skills with Windows OS, Microsoft 365, and any experience with VIP support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in fast-paced environments. Mention specific examples of how you've provided high-quality support to senior stakeholders.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of Active Directory, video conferencing tools, and familiarity with ITIL principles. This will help you stand out to recruiters.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at aap3 Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows OS, Microsoft 365, and other relevant technologies. Highlight specific instances where you've successfully resolved hardware or software issues, especially in a corporate environment.
✨Demonstrate Your Customer Service Approach
Since you'll be providing white-glove support to senior leadership and VIP users, it's crucial to convey your commitment to exceptional customer service. Share examples of how you've handled challenging situations with high-profile clients in the past.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is essential for this role. Brush up on your knowledge of service management tools like ServiceNow and be ready to discuss how you've applied these principles in previous positions to improve processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of specific challenges you've faced in desktop support and how you approached them, particularly in fast-paced environments like investment banking.
