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For Companies At a Glance
- Tasks: Provide top-notch IT support for end-users and VIP clients in a fast-paced environment.
- Company: Join a leading global investment banking advisory firm with a strong international presence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a collaborative team that values innovation and continuous improvement.
- Qualifications: Experience in desktop support, strong technical skills, and excellent communication abilities required.
- Other info: Contract role based in Central London, with potential for extension.
The predicted salary is between 43200 - 72000 £ per year.
Are you a hands-on IT support professional with a passion for delivering high-quality, end user focused IT Support in a fast-paced, global environment? We’re working with a leading global investment banking advisory firm currently seeking an experienced Desktop Support Technician to join their London team.
The Role
As a Desktop Support Technician, you’ll be the go-to person for all things end-user support across the London and wider EMEA offices. You’ll provide technical assistance, manage hardware incidents, support VIP/C-suite clients, and contribute to continual improvement initiatives within an agile, ITIL-aligned environment.
Key Responsibilities
- Provide hands-on desktop support for internal end-users (Lenovo/Apple devices)
- Deliver white-glove support to senior leadership and VIP users
- Diagnose, troubleshoot, and resolve hardware/software issues
- Manage procurement, setup, and asset lifecycle of EUC hardware
- Set up and support video conferencing systems (Zoom, Teams, AV)
- Maintain incident, request, and asset records in ServiceNow
- Support office moves and meeting room tech setups
- Liaise with global IT teams and external vendors across EMEA/APAC
- Contribute to documentation and process improvements
What You’ll Bring
- Proven experience as a Desktop Support Engineer or Technician in a corporate setting
- Strong knowledge of: Windows OS, Microsoft 365, Exchange Online, Active Directory
- iOS and Android device support (MDM/Intune)
- LANDesk/Ivanti, Citrix, VoIP, video conferencing tools (Teams/Zoom)
- Solid understanding of networking concepts and two-factor authentication
- Familiarity with ITIL principles and service management tools (ServiceNow)
- Excellent interpersonal and communication skills—especially with senior stakeholders
- Self-starter with exceptional organization and time management skills
Nice to Have
- Experience in financial services or investment banking
- Office relocation/desk move support
- Certifications in Microsoft/O365, Security, or ITIL Foundation
Details
- Contract Type: Inside IR35
- Location: Central London, fully on-site
- Duration: Initial term with potential for extension
Excellent opportunity with an established and growing organization. Please share your CV in the first instance and we will be in touch asap.
Senior Desktop Support Technician employer: aap3 Recruitment
Contact Detail:
aap3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Microsoft 365, and video conferencing tools like Zoom and Teams. Being able to discuss your hands-on experience with these tools during networking or interviews will set you apart.
✨Tip Number 2
Connect with current or former employees of the investment bank on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Highlight any experience you have with VIP support or working with senior leadership in your conversations. This role requires a high level of interpersonal skills, so demonstrating your ability to communicate effectively with stakeholders is crucial.
✨Tip Number 4
Stay updated on ITIL principles and service management tools like ServiceNow. Consider joining relevant online forums or groups where you can discuss best practices and trends, which can help you speak confidently about your knowledge during interviews.
We think you need these skills to ace Senior Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Technician. Focus on your hands-on IT support skills, particularly with Windows OS, Microsoft 365, and any experience with VIP clients.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering high-quality IT support. Mention specific examples of how you've contributed to process improvements or supported senior leadership in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as familiarity with ServiceNow, video conferencing tools, and any certifications you hold. This will help demonstrate your fit for the role.
Showcase Soft Skills: Don't forget to mention your interpersonal and communication skills, especially when dealing with senior stakeholders. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at aap3 Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows OS, Microsoft 365, and other relevant technologies. Highlight specific examples of how you've diagnosed and resolved hardware/software issues in previous roles.
✨Demonstrate Your Customer Service Approach
Since you'll be providing white-glove support to senior leadership and VIP users, it's crucial to convey your commitment to exceptional customer service. Share instances where you went above and beyond to assist end-users.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is essential for this role. Brush up on your knowledge of service management tools like ServiceNow and be ready to discuss how you've applied these principles in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common issues you might face in a fast-paced environment and how you would approach resolving them, especially when dealing with high-profile clients.
