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For Companies At a Glance
- Tasks: Provide top-notch IT support to VIPs in a fast-paced investment banking environment.
- Company: Join a globally respected investment bank known for its excellence and high standards.
- Benefits: Enjoy a prestigious role with opportunities for professional growth and skill enhancement.
- Why this job: Perfect for tech-savvy individuals who thrive on delivering exceptional service and solving complex issues.
- Qualifications: Experience in VIP support, strong technical skills, and familiarity with ITIL practices required.
- Other info: This is an on-site role in Central London, ideal for those seeking a dynamic work environment.
The predicted salary is between 48000 - 72000 £ per year.
Are you an experienced IT support professional with a passion for delivering exceptional, white-glove service in a high-pressure, executive-level environment? We're working with a globally respected investment banking firm who are looking to bring on board a Desktop Support Technician to provide dedicated VIP and C-suite support across their London and EMEA region.
The Role
In this role, you’ll take ownership of VIP support across EMEA, providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled—someone who can hit the ground running and take full responsibility from incident through to resolution.
Key Responsibilities
- Deliver white-glove support to C-suite and senior stakeholders across EMEA
- Take the lead on desktop support for internal users (predominantly Lenovo/Apple)
- Troubleshoot, diagnose, and resolve technical issues efficiently and professionally
- Provide incident and trend analysis, identifying and advising on service improvement opportunities
- Support the procurement, configuration, and asset lifecycle of end-user devices
- Manage and support video conferencing (Zoom, Teams, AV setups)
- Maintain ITSM records via ServiceNow, including incidents, requests, and asset tracking
- Liaise with global teams and external vendors to coordinate solutions
- Support office moves and meeting room setups
- Champion service quality and proactively improve documentation and support processes
What You’ll Bring
- Proven VIP and white-glove support experience in a fast-paced, enterprise or financial environment
- Strong technical knowledge of: Windows 10/11, Microsoft 365, Exchange Online, Active Directory, iOS and Android device support via MDM - Intune, LANDesk/Ivanti, Citrix, Zoom, MS Teams, VoIP systems
- Familiarity with networking, security tools, and two-factor authentication
- Strong communication and interpersonal skills, particularly when working with executives
- A self-starter mindset with the ability to take ownership and see issues through to resolution
- ITIL-based support experience; ITIL certification preferred
- Experience using ServiceNow ideally or similar ITSM platforms
Nice to Have
- Financial services or investment banking background
- ITIL Foundation, Microsoft/O365, or security certifications
- Office relocation or desk move support experience
Contract Details
- Contract Type: Inside IR35
- Location: Central London (on-site only)
- Start: ASAP
- Duration: 6 months rolling
This is a high-impact role in a prestigious environment—ideal for someone who takes pride in delivering excellence and thrives in a service-driven culture. Apply now or message me directly for more details!
Senior Desktop Support employer: aap3 Recruitment
Contact Detail:
aap3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and video conferencing tools like Zoom and Teams. Being able to discuss your hands-on experience with these platforms during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Highlight any previous experience you have in providing VIP support or working in high-pressure environments. Prepare examples of how you've successfully managed critical incidents or improved service quality, as this will resonate well with the expectations of the role.
✨Tip Number 3
Network with professionals in the investment banking sector or those who have worked in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your approach to incident management and service improvement initiatives. Think about specific strategies you've implemented in the past that led to enhanced user satisfaction or efficiency, as this aligns perfectly with the responsibilities outlined in the job description.
We think you need these skills to ace Senior Desktop Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in VIP and white-glove support, particularly in fast-paced environments. Emphasise your technical skills with Windows 10/11, Microsoft 365, and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and detail specific examples of how you've successfully managed desktop support for senior stakeholders in the past.
Highlight Relevant Experience: When detailing your work history, focus on roles where you provided support to executives or in financial services. Mention any experience with ITIL practices and tools like ServiceNow.
Showcase Soft Skills: Since this role requires strong communication and interpersonal skills, include examples that demonstrate your ability to interact effectively with C-suite executives and manage high-pressure situations.
How to prepare for a job interview at aap3 Recruitment
✨Showcase Your VIP Support Experience
Make sure to highlight your previous experience in providing white-glove support, especially to C-suite executives. Share specific examples of how you handled critical incidents and delivered exceptional service under pressure.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in detail, particularly with Windows 10/11, Microsoft 365, and device management tools like Intune. You might be asked to troubleshoot a scenario, so brush up on your problem-solving techniques.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating complex technical issues in a way that is easy for non-technical stakeholders to understand. This will show your ability to liaise effectively with executives.
✨Emphasise Your Self-Starter Attitude
This position requires someone who can take ownership of issues from start to finish. Prepare to discuss instances where you proactively identified problems and implemented solutions without waiting for direction.
