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- Tasks: Provide top-notch desktop support and troubleshoot tech issues for clients across London and EMEA.
- Company: Join a leading global investment banking advisory firm with a strong presence in major financial hubs.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to work with C-suite clients.
- Why this job: Be part of a proactive team that values innovation and customer service in a fast-paced IT setting.
- Qualifications: Experience as a Desktop Support Engineer, with knowledge of key technologies like MS Teams and Citrix.
- Other info: Ideal for self-starters who thrive in an agile ITIL environment and want to make an impact.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a premier global independent investment banking advisory firm. Headquartered in New York and maintains offices and affiliate offices in major financial centers in North America, Europe, the Middle East and Asia.
We are seeking to appoint an onsite Desktop Support Engineer to join their team. The successful candidate will be responsible for providing technical desktop support throughout London and EMEA offices, ensuring a seamless IT experience delivering the highest level of customer service. They are specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter who will demonstrate proactive IT management.
Main Responsibilities- IT Hardware Incident and task fulfilment for internal End User (predominantly Lenovo/Apple)
- Perform advanced troubleshooting to diagnose and resolve problems (repair or replace parts, etc.) with goal to get users back on the job including deploying temporary equipment as needed.
- Printer Support and configuration experience
- Procurement and configuration of EUC hardware
- Hardware Asset management lifecycle and refresh (CMDB)
- Video Conference Support
- Work closely with internal support groups and external service providers to identify, resolve, or coordinate the resolution for EMEAPAC
- High level knowledge and support experience of hardware, software, security, networks, internet, storage, with some understanding of Service Desk
- Experience of Problem management process and procedures
- Experience of Change management process and procedures
- Contribution to improvements and enhancements of processes/procedures
- Extensive Service Now ITSM experience such as Incidents, Requests & CMDB management
- Provide orientation and guidance to users on how to operate software and computer equipment
- Proactively identify any gaps in procedures or documentation and work with the colleague and managers to create or update accordingly
- Collaborate with Front of House team to track, schedule and coordinate room set
- Suggest innovative ideas and/or processes to improve operational quality.
- Proven work experience as Desktop Support Engineer or Support Technician in a corporate environment
- Support of key technologies including MS Teams, Zoom, Intune, Citrix, VoIP, Microsoft Exchange Online, LANDesk
- Experience creating and governing process and procedures
- Demonstrates ownership through lifecycle of issues or problems
- Reporting with (ServiceNow/excel/powerBI)
- Energetic and motivated
- Have exceptional organizational skills and self-motivated.
- Have highly effective oral and written communication skills
- Experience of utilising software to track incidents, requests, and problems (preferably ServiceNow)
- Intermediate account and group management in Active Directory, and MS Exchange
- Experience/good understanding of mobile device management (MS Intune preferred)
- Troubleshooting mobile devices (iOS and Android)
- Experience and good understanding of systems management tool (LANDESK preferred)
- Reinstalling Operating Systems with imaging software
- Good understanding of two-factor authentication
- Voice system administration: support, provisioning, and troubleshooting (Avaya preferred)
- Using Antivirus and malware software to clean PCs
- Video Conferencing setup and troubleshooting (Teams, Zoom, & AV hardware)
- Experience installing and troubleshooting conference phones (Analogue & IP)
- Experience with end user remote access (Citrix preferred)
- Good understanding of networking concepts
- Use of Excel to generate and manipulate data with experience of pivot tables and formulas
- Financial industry experience/similar
- Security certifications
- Understanding of Group policy design, management, and implementation
Employment type Contract
Job function Information Technology
Desktop Support Technician employer: aap3 Recruitment
Contact Detail:
aap3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Teams, Zoom, and ServiceNow. Having hands-on experience or certifications in these tools can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you've had supporting C-suite clients. Be prepared to discuss how you managed their IT needs and ensured a seamless experience, as this is a key requirement for the role.
✨Tip Number 3
Demonstrate your proactive approach to IT management by preparing examples of how you've identified and resolved issues before they escalated. This will show that you can take ownership of problems and improve operational quality.
✨Tip Number 4
Network with professionals in the financial industry or those who work in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Engineer, especially any work with C suite clients and in an ITIL environment. Use specific examples to demonstrate your technical skills and customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with key technologies like MS Teams, Zoom, and ServiceNow, and explain how you can contribute to improving operational quality.
Highlight Technical Skills: In your application, emphasise your technical skills such as troubleshooting hardware and software issues, managing mobile devices, and using incident tracking software. Be specific about your experience with tools like LANDESK and Active Directory.
Showcase Problem-Solving Abilities: Provide examples of how you've proactively identified and resolved IT issues in previous roles. This could include improving processes or enhancing user experiences, which aligns with the company's focus on high-level customer service.
How to prepare for a job interview at aap3 Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with key technologies mentioned in the job description, such as MS Teams, Zoom, and ServiceNow. Bring examples of how you've successfully resolved technical issues in the past, especially in a corporate environment.
✨Demonstrate Customer Service Excellence
Since the role involves supporting C-suite clients, emphasise your ability to provide exceptional customer service. Share specific instances where you went above and beyond to ensure user satisfaction, highlighting your communication skills.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL processes is crucial for this position. Brush up on your knowledge of incident management, problem management, and change management. Be ready to discuss how you've applied these practices in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities and decision-making skills. Practice articulating your thought process when diagnosing and resolving technical issues, particularly in high-pressure situations.
