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- Tasks: Lead logistics support for the innovative Zephyr Air System and ensure operational excellence.
- Company: AALTO, a pioneering Airbus subsidiary in stratospheric technology.
- Benefits: Flexible working, competitive pension, bonus scheme, and a focus on well-being.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a cutting-edge aerospace team and make a real impact on global connectivity.
- Qualifications: Bachelor's degree in engineering or logistics with aerospace experience.
The predicted salary is between 75000 - 100000 £ per year.
AALTO, a global leader in Stratospace based in Farnborough, is an Airbus subsidiary that manufactures, operates and delivers services with its solar‑powered stratospheric platform Zephyr. Zephyr enables continuous flight for months at a time and operates above 60,000 ft, providing direct‑to‑device connectivity and high‑resolution Earth observation. AALTO operates in a new operational layer between most of air traffic and low‑Earth orbit, delivering services such as environment monitoring, border observation, natural disaster tracking and connectivity for unconnected communities.
The Director, Product Support is responsible for the strategic planning, execution and oversight of all logistics support activities and In Service Support (ISS) across the lifecycle of the Zephyr systems. This role ensures that logistics considerations are embedded in the design, development, production, deployment and sustainment phases to optimise readiness, reduce lifecycle costs and enhance system availability. The position is based in Farnborough, UK and reports directly to the Chief Programme & Delivery Officer within the Programme Management department.
Responsibilities
- Organise the ‘Entry into Service’ of the platform as Zephyr enters commercialisation.
- Lead the development and execution of Integrated Logistics Support (ILS) strategies for the Zephyr Air System including creation of processes, procedures and associated tools.
- Lead the ISS activities for the Zephyr Air System for operations.
- Manage cross‑functional teams responsible for logistics that directly support:
- Maintenance planning
- Supply chain (repair cycle, consumables and rotable spares)
- Technical documentation
- Support to training devices
- Ground support equipment from needs identification to full operational implementation
- Facilities and infrastructure
- IT‑based systems support
Experience
- Bachelor’s degree in engineering, logistics or related field.
- Demonstrated experience in aerospace logistics, including a leadership role.
- Experience working within an operational aviation environment.
- Deep understanding of ILS principles and logistics support elements in aerospace programs and In Service Support (ISS).
- Familiarity with defence and commercial aerospace standards and regulatory requirements.
- Experience with ILS modelling tools and LSA databases.
Key Skills
- Strategic thinking and program management.
- Strong leadership and team development.
- Excellent communication and stakeholder engagement.
- Analytical mindset and systems thinking.
- Proficiency in logistics modelling tools.
- Ability to make operational decisions in a high‑pressure environment.
At AALTO, we offer an exceptional work environment that values well‑being and rewards dedication, providing flexible working and a competitive pension plan along with a bonus scheme that acknowledges contributions. AALTO HAPS Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Director, Product Support in England employer: AALTO
Contact Detail:
AALTO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Product Support in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AALTO on LinkedIn. Ask them about their experiences and any tips they might have for landing the Director, Product Support role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into ILS strategies and logistics support elements. Brush up on your knowledge of aerospace standards and be ready to discuss how you can enhance product supportability. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to share examples of how you've successfully managed cross-functional teams in the past. AALTO is looking for someone who can lead and inspire, so let your experience shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of AALTO. Don’t miss out on this opportunity to join a cutting-edge company!
We think you need these skills to ace Director, Product Support in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director, Product Support role. Highlight your experience in aerospace logistics and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Zephyr project and how your skills can contribute to our mission. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your strategic thinking and program management skills. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AALTO
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of Integrated Logistics Support (ILS) principles and how they apply to aerospace. Be ready to discuss specific strategies you've implemented in past roles that improved logistics efficiency or reduced costs.
✨Showcase Your Leadership Skills
As a Director, Product Support, you'll need to lead cross-functional teams. Prepare examples of how you've successfully managed teams in high-pressure environments, focusing on your communication style and how you engage stakeholders.
✨Understand the Zephyr System
Familiarise yourself with the Zephyr Air System and its operational context. Being able to discuss its capabilities and challenges will demonstrate your genuine interest in the role and the company’s mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you had to make quick decisions regarding maintenance planning or supply chain issues, and be ready to share those stories.