At a Glance
- Tasks: Support customers in finding the right mobility products through friendly phone conversations.
- Company: A growing mobility company dedicated to improving lives at home.
- Benefits: Competitive salary, training support, and opportunities for career progression.
- Other info: Join a supportive team environment where your contributions truly matter.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Empathy, strong communication skills, and a positive attitude are key.
The predicted salary is between 25000 - 30000 £ per year.
We're a growing mobility company helping people live more independently, safely, and comfortably at home. From mobility aids to daily living equipment, our products make a real difference to customers' lives — and we're looking for a Telesales Advisor who shares that sense of purpose.
The Role
You’ll be the friendly, knowledgeable voice on the other end of the phone, guiding & supporting customers (and their families) toward the right product for their needs. Many of our customers are elderly or navigating a difficult life change, so patience, empathy, and genuine care are just as important as sales skills.
What You’ll Be Doing
- Handling inbound and outbound calls, converting enquiries into sales
- Listening carefully to understand each customer's individual needs and concerns
- Explaining product features and benefits clearly and honestly
- Recording customer information accurately using our CRM/order systems
- Working closely with the wider team to meet shared sales targets and share best practice
- Following up with customers to ensure satisfaction and build trust
What We’re Looking For
- Excellent spoken and written English, with a clear, warm telephone manner
- A genuinely empathetic approach — comfortable speaking with older or vulnerable customers
- Confident computer skills (CRM systems, order processing, email, basic Excel)
- A team player who communicates well and supports colleagues to hit shared goals
- Previous telesales or customer service experience is a plus, but attitude matters more than a perfect CV
- Resilience and a positive, can-do attitude with energy
What We Offer
- Base salary 25 - 30k
- Training and product knowledge support
- Team environment, career progression, etc.
- The chance to genuinely improve people's quality of life every day
Telesales Advisor – Mobility & Independent Living Products in Burscough employer: AAL LTD
AAL LTD is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for Telesales Advisors passionate about helping others. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you can thrive in your role while making a meaningful impact in the lives of our customers. Located in a vibrant community, we provide a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor – Mobility & Independent Living Products in Burscough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AAL LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AAL LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telesales Advisor – Mobility & Independent Living Products in Burscough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AAL LTD:Your cover letter is your chance to shine! Tell us why you want to work at AAL LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AAL LTD!
How to prepare for a job interview at AAL LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
