At a Glance
- Tasks: Provide IT support and troubleshoot issues for users across multiple sites.
- Company: Join AAK, a leading producer of plant-based oils with a global presence.
- Benefits: Enjoy a competitive salary, private healthcare, and generous holiday allowance.
- Other info: Great opportunities for career growth and development in a collaborative environment.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 26100 - 31900 £ per year.
IT Support Technician
Our story goes back more than 150 years, to the chilly southern coast of Scandinavia.
From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people across the globe.
We work with our customers to make the products you love even better.
The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant.
And it’s not just food — we work across industries to make products that are higher quality, healthier and better for the planet.
Everything we do is about
Making Better Happen™.
AAK Location
This role is based at our site at King Georges Dock in Hull.
About The Role
We are seeking an IT Support Technician to join our UK IT Team based in Hull.
Working as part of a small, dedicated, and multi-skilled team, you will play a key role in supporting IT operations across our major UK sites, including Hull and Runcorn, as well as additional locations throughout the UK.
This is an excellent opportunity for an experienced IT professional looking to broaden their technical expertise and gain exposure to a wide range of technologies, systems, and business-critical IT projects.
The successful candidate will provide user and systems support while taking responsibility for several locally hosted IT services and applications, ensuring the smooth and efficient operation of IT services across the business.
Responsibilities
- Act as the first point of contact for IT support requests via helpdesk, telephone, and in-person support for group IT services and business users.
- Provide user support across all levels of the organisation, delivering excellent customer service and technical assistance.
- Troubleshoot, diagnose, and resolve IT issues, escalating to members of the Global IT Team where appropriate.
- Configure and deploy user accounts, devices, and business applications.
- Monitor and manage both user and systems helpdesks to ensure timely resolution of incidents and service requests.
- Provide remote support to end users, including occasional out-of-hours support where required.
- Support and maintain Windows server environments, Microsoft 365 services, Active Directory, video conferencing platforms, and Microsoft 365 Administration tools.
- Develop and maintain support documentation, internal knowledge base articles, and standard operating procedures.
- Perform network troubleshooting, diagnostics, and support activities.
- Support the delivery of IT projects across multiple sites and technologies.
- Collaborate effectively with local and global IT teams to ensure consistent service delivery and continuous improvement.
About You
- The successful candidate will possess the following skills, experience, and attributes:
- Previous experience working within a 1st, 2nd, or 3rd line IT support environment, ideally with a minimum of four years' experience, supported by relevant technical qualifications and practical expertise gained within an IT support role.
- Strong problem-solving, analytical, and troubleshooting skills, with excellent attention to detail and a solid understanding of system dependencies and cause-and-effect relationships.
- Excellent communication and interpersonal skills, with the ability to provide effective support to users at all levels of the organisation and work collaboratively within both local and global IT teams.
- Self-motivated and enthusiastic, with the ability to take ownership of tasks, work proactively using your own initiative, and perform effectively both independently and as part of a team.
- In-depth knowledge and experience of Active Directory, Microsoft 365 administration, and Windows client operating systems, with experience supporting and administering business-critical IT environments.
- Experience with VMware virtualisation administration; exposure to Cisco technologies would be advantageous.
- A full UK driving licence is required.
- In Return AAK Offers
- 10% non-contribution pension
- Bonus scheme
- UK Private Healthcare
- 25 days holiday plus bank holidays
- Group life cover
- Group income protection
- Ride2Work Scheme
- Contact and Information
For further information about the position, please contact Emily Lumb, Talent Acquisition Specialist: emily. lumb@aak. com.
About AAK
Everything AAK does is about Making Better Happen™.
We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume.
We make these products better tasting, healthier, and more sustainable.
At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and deep knowledge of many products and industries, including Chocolate and Confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice, and Personal Care.
Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centres, and more than 20 production facilities worldwide.
Listed on Nasdaq Stockholm and headquartered in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.
AAK prohibits discrimination based on race, colour, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of access to, admission to, or treatment within its programmes and activities, or employment and application for employment.
IT Support Technician in Hull employer: AAK
AAK is an exceptional employer that fosters a culture of innovation and sustainability, particularly in the Chocolate & Confectionery Fats segment. With a strong emphasis on employee growth and development, AAK offers unique opportunities to engage in meaningful projects that drive both personal and professional advancement. Located in vibrant cities like Hull, Karlshamn, or Aarhus, employees benefit from a collaborative work environment that values diverse perspectives and encourages creative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AAK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AAK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AAK!
✨Direct Apply to AAK
Let's not forget to apply directly through the AAK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AAK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AAK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AAK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
