Customer Service Representative in Hull

Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people across the globe. We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it’s not just food — we work across industries to make products that are higher quality, healthier and better for the planet. Everything we do is about Making Better Happen™.

This position is based on site in Hull, United Kingdom. At AAK Hull, we operate the UK’s largest refinery for edible oils and fats at our King George Dock site and supply ingredients and finished products to businesses in the food manufacturing, baking, foodservice, and retail sectors. We enjoy working closely with customers to co-develop bespoke products in our well-equipped Customer Innovation Centre.

As a Customer Service Representative within AAK’s Supply Chain team, you will play a key role in delivering outstanding service and operational support to our valued customers. Acting as a central point of contact for customer accounts, you will manage order processing activities, maintain accurate data, and ensure timely communication across internal and external stakeholders. You will be responsible for handling multiple priorities in a fast-paced environment while maintaining exceptional attention to detail and a strong customer-focused approach.

In this role, you will work collaboratively with cross-functional teams to resolve supply and delivery challenges, support stock management activities, and contribute to continuous operational improvement. Through proactive communication and effective problem-solving, you will help ensure a seamless customer experience while supporting AAK’s commitment to service excellence and high-quality outcomes.

• Process and oversee customer sales orders, ensuring accuracy and timely fulfilment for assigned accounts.
• Ensure all orders align with lead times, minimum order quantities (MOQs), and make-to-stock (MTS) or make-to-order (MTO) requirements.
• Allocate orders in line with contractual agreements and business requirements.
• Utilize SAP, Outlook, Word, and Excel effectively for order processing, reporting, and communication activities.
• Monitor stock at risk and coordinate extensions or corrective actions to minimize operational impact.
• Track and manage daily shortage reports, proactively addressing supply-related challenges.
• Gather, maintain, and analyse relevant operational data to support business decision-making and process improvements.
• Maintain professional and effective communication with customers and internal stakeholders via email, telephone, and Microsoft Teams.
• Collaborate with relevant departments to ensure adequate stock levels and resolve shortages efficiently.
• Provide support and coverage for team members during absences to ensure continuity of operations.
• Participate in daily and weekly meetings, contributing to team alignment and operational objectives.
• Support continuous improvement initiatives within customer service and supply chain operations.

We are hiring for two Customer Service Representatives and welcome applications from both experienced professionals and recent graduates with a degree in Supply Chain, Logistics, Business or a related field.

• 2–3 years of experience in customer service in a similar role and/or a degree in related field.
• Excellent English and Maths skills.
• Proficient in SAP and Microsoft Office, especially Excel.
• Experienced in including order entry, debit/credit notes, complaint resolution, and delivery follow-up.
• Skilled in direct customer communication via email and phone with a strong customer-centric focus.
• This full-time role requires a multitasker who is stress-resilient, accountable, energetic, positive, and a strong team player.
• Experience in the order-to-cash process and knowledge of exports is a plus.
• Ability to drive is a plus but not essential.

In return AAK offers:

• 10% non-contribution pension.
• Bonus scheme.
• UK Healthcare scheme.
• 25 days holidays plus bank holidays.
• Group life cover.
• Group income protection scheme.
• Ride2Work scheme.

For further information about the position, please contact Emily Lumb, Talent Acquisition Specialist by email: Emily.lumb@aak.com.

Everything AAK does is about Making Better Happen™. We specialise in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer with the unique flexibility of our production assets and deep knowledge of many products and industries, including Chocolate and Confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice, and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.

AAK prohibits discrimination based on race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of employment and application for employment.