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- Tasks: Deliver outstanding customer service and manage order processing in a fast-paced environment.
- Company: Join AAK, a leading producer of plant-based oils with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, bonus scheme, healthcare, and 25 days holiday.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be part of a team that makes better products for a healthier planet.
- Qualifications: 2-3 years in customer service or a related degree; strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people across the globe. We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra‑creamy or putting the crunch into your croissant. And it’s not just food — we work across industries to make products that are higher quality, healthier and better for the planet. Everything we do is about Making Better Happen™.
Location: This position is based on site in Hull, United Kingdom. At AAK Hull, we operate the UK’s largest refinery for edible oils and fats at our King George Dock site and supply ingredients and finished products to businesses in the food manufacturing, baking, foodservice, and retail sectors. We enjoy working closely with customers to co‑develop bespoke products in our well‑equipped Customer Innovation Centre.
About The Role: As a Customer Service Representative within AAK’s Supply Chain team, you will play a key role in delivering outstanding service and operational support to our valued customers. Acting as a central point of contact for customer accounts, you will manage order processing activities, maintain accurate data, and ensure timely communication across internal and external stakeholders. You will be responsible for handling multiple priorities in a fast‑paced environment while maintaining exceptional attention to detail and a strong customer‑focused approach. In this role, you will work collaboratively with cross‑functional teams to resolve supply and delivery challenges, support stock management activities, and contribute to continuous operational improvement. Through proactive communication and effective problem‑solving, you will help ensure a seamless customer experience while supporting AAK’s commitment to service excellence and high‑quality outcomes.
Responsibilities:
- Process and oversee customer sales orders, ensuring accuracy and timely fulfilment for assigned accounts.
- Ensure all orders align with lead times, minimum order quantities (MOQs), and make‑to‑stock (MTS) or make‑to‑order (MTO) requirements.
- Allocate orders in line with contractual agreements and business requirements.
- Utilize SAP, Outlook, Word, and Excel effectively for order processing, reporting, and communication activities.
- Monitor stock at risk and coordinate extensions or corrective actions to minimize operational impact.
- Track and manage daily shortage reports, proactively addressing supply‑related challenges.
- Gather, maintain, and analyse relevant operational data to support business decision‑making and process improvements.
- Maintain professional and effective communication with customers and internal stakeholders via email, telephone, and Microsoft Teams.
- Collaborate with relevant departments to ensure adequate stock levels and resolve shortages efficiently.
- Provide support and coverage for team members during absences to ensure continuity of operations.
- Participate in daily and weekly meetings, contributing to team alignment and operational objectives.
- Support continuous improvement initiatives within customer service and supply chain operations.
About You: 2–3 years of experience in customer service in a similar role and/or a degree in a related field. Excellent English and Maths skills. Proficient in SAP and Microsoft Office, especially Excel. Experienced in order entry, debit/credit notes, complaint resolution, and delivery follow‑up. Skilled in direct customer communication via email and phone with a strong customer‑centric focus. Full‑time role requires a multitasker who is stress‑resilient, accountable, energetic, positive, and a strong team player. Experience in the order‑to‑cash process and knowledge of exports is a plus. Ability to drive is a plus but not essential.
Benefits:
- 10% non‑contribution pension.
- Bonus scheme.
- UK Healthcare scheme.
- 25 days holidays plus bank holidays.
- Group life cover.
- Group income protection scheme.
- Ride2Work scheme.
Contact: For further information about the position, please contact Emily Lumb, Talent Acquisition Specialist by email: Emily.lumb@aak.com.
About AAK: Everything AAK does is about Making Better Happen™. We specialize in plant‑based oils that are the value‑adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co‑Development, combining our desire to understand what better means for each customer with the unique flexibility of our production assets and deep knowledge of many products and industries, including Chocolate and Confectionery, Bakery, Dairy, Plant‑based Foods, Special Nutrition, Foodservice, and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.
Customer Service Representative employer: AAK
Contact Detail:
AAK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research AAK and their values, especially their commitment to Making Better Happen™. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with handling customer queries and showcasing your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in customer service, especially any relevant skills like order processing and communication. We want to see how you can contribute to Making Better Happen™!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our values. Don’t forget to mention your familiarity with tools like SAP and Microsoft Office.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Let’s make better happen together!
How to prepare for a job interview at AAK
✨Know Your Stuff
Before the interview, make sure you understand AAK's mission of Making Better Happen™. Familiarise yourself with their products and how they impact various industries. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or improved a customer's experience. Be ready to discuss how you can bring that same energy and focus to AAK.
✨Be Ready for Multitasking Questions
Since the role requires handling multiple priorities, expect questions about how you manage your time and tasks. Have specific examples ready that demonstrate your ability to juggle responsibilities while maintaining attention to detail.
✨Practice Effective Communication
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering questions on the spot.