At a Glance
- Tasks: Deliver outstanding customer service and manage order processing in a fast-paced environment.
- Company: Join AAK, the UK's largest edible oils refinery with a collaborative culture.
- Benefits: Enjoy a competitive salary, bonus scheme, healthcare, and 25 days holiday.
- Other info: Dynamic team environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by ensuring seamless customer experiences and operational excellence.
- Qualifications: 2-3 years of customer service experience and proficiency in SAP and Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
This position is based on site in Hull, United Kingdom. At AAK Hull, we operate the UK’s largest refinery for edible oils and fats at our King George Dock site and supply ingredients and finished products to businesses in the food manufacturing, baking, foodservice, and retail sectors. We enjoy working closely with customers to co‑develop bespoke products in our well‑equipped Customer Innovation Centre.
As a Customer Service Representative within AAK’s Supply Chain team, you will play a key role in delivering outstanding service and operational support to our valued customers. Acting as a central point of contact for customer accounts, you will manage order processing activities, maintain accurate data, and ensure timely communication across internal and external stakeholders. You will be responsible for handling multiple priorities in a fast‑paced environment while maintaining exceptional attention to detail and a strong customer‑focused approach.
In this role, you will work collaboratively with cross‑functional teams to resolve supply and delivery challenges, support stock‑management activities, and contribute to continuous operational improvement. Through proactive communication and effective problem‑solving, you will help ensure a seamless customer experience while supporting AAK’s commitment to service excellence and high‑quality outcomes.
Responsibilities- Process and oversee customer sales orders, ensuring accuracy and timely fulfilment for assigned accounts
- Ensure all orders align with lead times, minimum order quantities (MOQs), and make‑to‑stock (MTS) or make‑to‑order (MTO) requirements
- Allocate orders in line with contractual agreements and business requirements
- Utilize SAP, Outlook, Word, and Excel effectively for order processing, reporting, and communication activities
- Monitor stock at risk and coordinate extensions or corrective actions to minimise operational impact
- Track and manage daily shortage reports, proactively addressing supply‑related challenges
- Gather, maintain, and analyse relevant operational data to support business decision‑making and process improvements
- Maintain professional and effective communication with customers and internal stakeholders via email, telephone, and Microsoft Teams
- Collaborate with relevant departments to ensure adequate stock levels and resolve shortages efficiently
- Provide support and coverage for team members during absences to ensure continuity of operations
- Participate in daily and weekly meetings, contributing to team alignment and operational objectives
- Support continuous improvement initiatives within customer service and supply chain operations
- 2–3 years of experience in customer service in a similar role and/or a degree in a related field
- Excellent English and maths skills
- Proficient in SAP and Microsoft Office, especially Excel
- Experienced in order entry, debit/credit notes, complaint resolution, and delivery follow‑up
- Skilled in direct customer communication via email and phone with a strong customer‑centric focus
- Full‑time role requires a multitasker who is stress‑resilient, accountable, energetic, positive, and a strong team player
- Experience in the order‑to‑cash process and knowledge of exports is a plus
- Ability to drive is a plus but essential
In return AAK offers:
- 10% non‑contribution pension
- Bonus scheme
- UK Healthcare scheme
- 25 days holidays plus bank holidays
- Group life cover
- Group income protection scheme
- Ride2Work scheme
AAK prohibits discrimination based on race, colour, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of employment and application for employment.
Customer Service Representative employer: AAK AB
At AAK Hull, we pride ourselves on being an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive culture that values teamwork and customer focus. Located in the heart of Hull, our state-of-the-art facility not only provides competitive benefits such as a generous pension scheme and healthcare options but also fosters a sense of community among our dedicated staff, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AAK AB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AAK AB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AAK AB:Your cover letter is your chance to shine! Tell us why you want to work at AAK AB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AAK AB!
How to prepare for a job interview at AAK AB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
