Transport Administrator in Swansea

About The Role

As a Transport Administrator you will play an integral part in supporting your colleagues and the wider network. You will be accountable for ensuring that the department runs smoothly from an administrative perspective, allowing us to continue to deliver an efficient service to all of our customers.

Within this fast-paced role, no two days will be the same. Your responsibilities will include general administrative duties, note taking, providing excellent customer service to everybody you interact in, managing supplier orders and supporting the Transport Management Team. You will also work closely with other teams on site and throughout the business while ensuring that all tasks are completed to a high standard.

Working Hours 37.5 per week – 07:00-15:00

Core responsibilities

• Planning and scheduling delivery routes for drivers, including repairs and services to vehicles
• Coordinating with warehouse teams to ensure orders are dispatched correctly
• Monitoring deliveries and handling delays or issues in real time
• Maintaining transport records (driver logs, vehicle checks, delivery confirmations)
• Ensuring compliance with regulations (especially strict in pharmaceutical transport—temperature control, safety, etc.)
• Communicating with drivers, depots
• Dealing with Customer queries/complaints through Sales Force

Competitive salary

plus benefits including:

• 20 days holiday rising to 25 over 5 years plus bank holidays
• Company Sick Pay
• Pension Scheme
• Long Service Awards
• Death in Service
• Discounted Shopping Platform
• Employee Assistance Programme
• A full range of development opportunities including apprenticeships, on the job training and management qualifications, including our step into management programme, regional or even Head office roles – the opportunities are endless
• Onsite parking with excellent working conditions and transport links. Check out the map to find our exact location.

About You

To be successful as the Transport Administrator, you must possess excellent communication and problem solving skills and have the ability to prioritise and organise your own workload; all the while being an effective team player with experience of working with Microsoft Word, Excel and PowerPoint.

Basic qualifications & Skills required

• Clear communication skills
• Ability to work efficiently with a high level of attention to detail
• Ability to prioritise and manage workload
• Good numeracy and literacy skills
• Effective team player
• Experience working with Microsoft Word, Excel and PowerPoint
• Previous Transport experience and a sound understanding of Transport operations
• Must be able to work in a fast-paced environment
• Truly committed to customer and patient services

Candidates will be required to be flexible in their working hours to cover holidays/sickness in the department.

About Us

At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.

We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.

As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.

We are an equal opportunities employer, committed to diversity and inclusion. Our person‑centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.