At a Glance
- Tasks: Answer customer calls, resolve queries, and provide excellent service.
- Company: Join a supportive team focused on customer care and satisfaction.
- Benefits: Enjoy 20 days annual leave, market-leading family leave, and wellness support.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Strong communication, problem-solving, and customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
This role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPIs) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There may be times when adhoc admin duties are needed to support other parts of the team.
Accountabilities:
- Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures.
- Logging queries and complaints on the database to ensure we achieve our target of 95%+.
- Monitoring your own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
- Understand the role KPIs and delivering to these objectives.
Benefits:
- 20 Days Annual Leave – rising by 1 day per year of service up to 25 days.
- Market leading maternity, paternity and adoption leave.
- Full support from our employee assistance programme including a health and well-being app.
About You:
- Good clear communication skills.
- Good problem-solving skills to resolve queries.
- Comfortable selling and outbound proactive calling on a phone.
- Ability to prioritise and organise own workload.
- Previous experience of complaint handling would be desirable.
- Good numeracy and literacy skills.
- Experience working with Microsoft Word, Excel and PowerPoint.
- Effective team player.
- Previous customer service experience.
Customer Care Advisor employer: AAH Pharmaceuticals
As a Customer Care Advisor with us, you'll be part of a dynamic team that prioritises exceptional customer service and personal growth. We offer a supportive work culture with comprehensive benefits, including increasing annual leave and a robust employee assistance programme, ensuring you thrive both professionally and personally. Located in a vibrant area, our company fosters an environment where your contributions are valued, and your career can flourish through ongoing training and development opportunities.
