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For Companies At a Glance
- Tasks: Answer customer calls, resolve queries, and provide excellent support via phone and Live Chat.
- Company: Join AAH, a leading medical supplier making a difference in healthcare across the UK.
- Benefits: Enjoy 20 days annual leave, market-leading parental leave, and wellness support.
- Why this job: Be part of a team that impacts millions by delivering lifesaving medicines daily.
- Qualifications: Strong communication skills, problem-solving abilities, and previous customer service experience preferred.
- Other info: Dynamic work environment with endless career development opportunities and a commitment to sustainability.
The predicted salary is between 30000 - 42000 £ per year.
This hybrid working role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer a telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There may be times when adhoc admin duties are needed to support other parts of the team.
Accountabilities
- Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures.
- Logging queries and complaints on the database to ensure we achieve our target of 95%+.
- Monitoring your own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
- Understand the role KPIs and delivering to these objectives.
About You
- Good clear communication skills.
- Good problem‑solving skills to resolve queries.
- Comfortable selling and outbound proactive calling on a phone.
- Ability to prioritise and organise own workload.
- Previous experience of complaint handling would be desirable.
- Good numeracy and literacy skills.
- Experience working with Microsoft Word, Excel and PowerPoint.
- Effective team player.
- Previous customer service experience.
About Us
At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities. We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods. As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve. We are an equal opportunities employer, committed to diversity and inclusion. Our person‑centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.
Customer Care Advisor employer: AAH Pharmaceuticals
Contact Detail:
AAH Pharmaceuticals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AAH and its values. This will help you align your answers with what they care about, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls and resolving queries during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Highlighting your ability to think on your feet will impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your communication skills and any relevant experience in customer service, as these are key to impressing us!
Showcase Problem-Solving Skills: In your application, give examples of how you've effectively resolved customer queries or complaints in the past. We love seeing candidates who can demonstrate their ability to think on their feet!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon—this will help us understand your qualifications and experiences better.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at AAH Pharmaceuticals
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service skills. Understand the key performance indicators (KPIs) mentioned in the job description and think of examples from your past experiences where you met or exceeded these targets.
✨Practice Problem-Solving Scenarios
Prepare for common customer queries and complaints. Think about how you would handle difficult situations and be ready to discuss your problem-solving strategies. Role-playing with a friend can help you feel more confident.
✨Show Off Your Communication Skills
Since clear communication is crucial for this role, practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to show that you can engage effectively with customers.
✨Demonstrate Your Sales Savvy
As there’s a proactive outbound calling aspect, prepare to discuss your experience with sales. Think of times when you successfully sold a product or service and be ready to share those stories to highlight your comfort with selling over the phone.