At a Glance
- Tasks: Support the Credit Control team in managing customer accounts and debt collection.
- Company: Dynamic company focused on effective debt management and customer service.
- Benefits: 25 days holiday, pension scheme, career progression, and employee discounts.
- Other info: Great working conditions with onsite parking and transport links.
- Why this job: Join a supportive team and develop your skills in a fast-paced environment.
- Qualifications: Experience in credit control or customer service, strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
The Credit Control Support role is responsible for assisting the Credit Control team in maintaining effective debt management and ensuring timely collection of outstanding customer balances. Reporting to the Credit Supervisor, the role supports the smooth running of credit control processes by providing administrative, operational, and customer service support.
Accountabilities:
- Handle a high volume of emails, professional correspondence, and answering telephone calls regarding customer account queries.
- Work collaboratively with Credit Management team members and internal stakeholders to ensure resolution of customer queries, collection of debt and achievement of targets.
- Establishing and maintaining relationships with customers.
- Complete and adhere to department workflow processes, including customer refunds and reviewal of credit limits.
- Maintain a log of customer contact and record queries.
- Maintain an up-to-date history of events for each account and diary system.
- Perform ad-hoc duties as directed by the Credit Supervisor and/or Credit Managers.
Benefits:
- 25 days Plus Bank Holidays
- Company Sick Pay
- Pension Scheme
- Long Service Awards
- Death in Service
- Discounted Shopping Platform
- Employee Assistance Programme
- Excellent Career progression with full ongoing Support
- Onsite parking with excellent working conditions and transport links.
About You:
- Experience in a Credit Control or Customer Service team within a business-to-business environment
- Confident communicator, verbal and written
- Ability to meet deadlines and work under pressure
- Ability to work independently and as part of a team
- Ability to achieve objectives / targets set
- Ability to organise own workload and prioritise
- Ability to multi-task, and work in an open plan/hybrid environment
- Computer Literate (Word/Excel)
- Prior use of Esker O2C systems will be an advantage
We are an equal opportunities employer, committed to diversity & inclusion, taking a person‑centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Credit Controller support employer: AAH Pharmaceuticals
Join a dynamic team as a Credit Controller Support where you will thrive in a supportive work culture that prioritises employee growth and development. With excellent benefits including 25 days of holiday, a pension scheme, and opportunities for career progression, our company fosters a collaborative environment that values your contributions. Located with convenient transport links and onsite parking, we ensure a comfortable working atmosphere that empowers you to achieve your professional goals.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller support
✨Tip Number 1
Network like a pro! Reach out to your connections in the credit control and customer service sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions related to credit control and customer service roles. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or managed debt collection in the past. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Credit Controller support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Credit Control Support role. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves handling customer queries, make sure your written application reflects your confident communication style. Clear and professional language goes a long way with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AAH Pharmaceuticals
✨Know Your Numbers
Brush up on your understanding of credit control metrics and debt management processes. Being able to discuss how you’ve contributed to achieving targets in previous roles will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Communication is Key
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer queries or handled difficult conversations in the past. This will demonstrate your confidence and ability to maintain professional relationships.
✨Show Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you’ve juggled multiple responsibilities or met tight deadlines. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Familiarise Yourself with the Tools
If you have experience with Esker O2C systems, make sure to mention it! If not, do a bit of research on common tools used in credit control. Showing that you’re proactive about learning new systems can set you apart from other candidates.
