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- Tasks: Assist customers via Live Chat, email, and efax while ensuring top-notch service.
- Company: Leading pharmaceutical distribution company with a focus on customer satisfaction.
- Benefits: 25 days leave, pension schemes, and career progression opportunities.
- Why this job: Join a collaborative team and make a difference in customer service.
- Qualifications: Experience in customer service and proficiency in Microsoft Office.
- Other info: Hybrid role with a supportive work environment for growth.
The predicted salary is between 25000 - 32000 £ per year.
A pharmaceutical distribution company in the UK seeks a customer service representative for a hybrid role. You will manage customer queries through Live Chat, email, and efax, ensuring high service quality and tracking performance against KPIs.
Skills in Microsoft Office and experience in customer service are essential.
The position offers excellent benefits, including 25 days of leave, pension schemes, and opportunities for career progression within a collaborative work environment.
Customer Digital Service Advisor – Live Chat & Social employer: AAH Pharmaceuticals Ltd
Contact Detail:
AAH Pharmaceuticals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Digital Service Advisor – Live Chat & Social
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your customer service experience aligns with the role of a Customer Digital Service Advisor.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the position!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Digital Service Advisor – Live Chat & Social
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially with Microsoft Office. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves Live Chat and social media, demonstrate your written communication skills in your application. Use clear, concise language and a friendly tone – it’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at AAH Pharmaceuticals Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled queries in the past. Think of specific examples where you went above and beyond to help a customer, as this will show your commitment to high service quality.
✨Familiarise Yourself with Live Chat Tools
Since this role involves managing customer queries through Live Chat, it’s a good idea to familiarise yourself with common live chat software. If you’ve used any similar tools before, be prepared to talk about your experience and how you can leverage that knowledge in this new role.
✨Demonstrate Your Microsoft Office Skills
As proficiency in Microsoft Office is essential, make sure you can confidently discuss your experience with Word, Excel, and Outlook. Consider preparing a few examples of how you've used these tools to improve efficiency or track performance in previous roles.
✨Show Enthusiasm for Career Progression
This company values career progression, so express your interest in growing within the organisation. Share your long-term goals and how you see this role fitting into your career path. This shows that you're not just looking for a job, but a place to develop your skills and contribute to the team.